Job Description

Account Director

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you're part of Bellrock, you'll get everything you need to be your best at work - because our people are the heart of our business. And we're all about helping them to shine.


Strategic leadership and operational management of a high profile, multi - site account delivering Hard FM in the public services sector. Driving sustainable growth, statutory compliance, operational performance and governance in line with contractual obligations, ensuring successful contract delivery against agreed SLA/KPIs. Managing the P&L and all commercial aspects of the Account. Strate gically developing the account in partnership with the client through building effective stakeholder relationships. Developing a high performing team through a continuous improvement ethos.

How will you be the change?

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We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That's how deliver value for our customers, and building systems that lead the way


And as the Account Director with Bellrock, you'll do it by



Full accountability for all commercial and operational aspects of the Account ensuring all contractual obligations are met across the portfolio. Lead and develop at team of circa 35 , ensuring regular feedback through both formal and informal processes. Manage a P&L of circa 10m inc Projects, demonstrating value for money to the client whilst managing risk and identifying opportunities for strengthening the relationship as they arise. Strategically develop the account in partnership with the client to offer additional services and " value add" as appropriate. Develop strong client relationships based on trust, providing timely responses to requests for help and support. Ensure continuous improvement across the Account through effective and efficient complaint resolution by identifying root cause and corrective actions. Measure and monitor satisfaction across your Account and provide detailed reporting and analysis on satisfaction trends together with improvement plans as necessary. Be the main point of escalation for the key client stakeholder and the internal team as required. Promote a positive Health and Safety culture ensuring any issues and areas of concern are managed and addressed. Promote the 'Bellrock' culture within the business. Undertake any other duties that may be reasonably assigned by the Operations Director which are consistent with the postholders knowledge and skills necessary for the satisfactory completion of business needs.

What does it take?

If you're ready to be the energy that helps us build our business, share our success, and really own it as the Account Director, you'll need


Minimum of 5 years' management and operational experience, in client facing, national, multi-site FM contracts in the public or private sector Leading, coaching and developing a high performing team with a "hands-on" approach when needed Budgetary Management of a P&L of circa 1 0-15m Commercial experience in delivering all contractual obligations Ability to nurture a strong client relationship and org anically grow an account Ensuring Health, Safety, Environmental and Sustainability objectives are met Managing multiple priorities and escalations in a challenging, fast paced environment Data management, analysis and reporting Significant Hard FM experience desirable. Customer focussed and can build effective relationships Promotes a positive culture where individuals feel empowered to make decisions and act on them. Passion, drive and enthusiasm to succeed Self-motivated / self- reliant and tenacious Ability to effectively communicate, both verbally and in writing, at all levels of an organisation Capable of translating strategic intent into operational delivery Ability to manage difficult and challenging situations / relationships Ability to challenge positively and debate confidently Demonstrates sound judgement and innovative thinking Proactive, uses initiative in problem solving and identifying root cause Strong commercial/financial acumen Organised and pays attention to detail Committed to developing a team and their personal development Commitment to Bellrock values

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from 25 West Street, Chichester, West Sussex, PO19 1RQ two days a week with the team and the rest of the week can be worked from home.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:


25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us)


Salary exchange pension scheme


Life cover


Paid sick leave


Health Assured employee assistance and wellness program


Enhanced maternity, paternity and adoption leave


Salary sacrifice schemes: Cycle to work





Holiday purchase scheme of additional 5 days per year


Offers and discount scheme designed to save money on everyday shopping and essentials


Healthcare Cashplan


MotorSave Scheme


Refer a friend


Liftshare


Virtual GP

Helping you to shine

We've always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.


So, if you join us, you'll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we're all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you're ready to start your career journey with Bellrock, we're ready to welcome you. It's a great place to be - the light, the energy, the solution. You.


Apply today.