Job Description

Account Director - Comms & Media, EMEA

-------------------------------------------

Who Are We

--------------

Hansen (ASX: HSN) is a global provider of software and services to the energy, water and communications industries. With our award-winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes.




Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this - from turning product innovation into new business revenue to creating and delivering a suite of catalog-driven cloud applications that enable service providers to expand their offerings and deliver fantastic customer experience. Put simply, our solutions are essential ingredients in our customers' commercial business model, providing them with the ability to create and deliver these essential services, charge for them, and establish and maintain lasting relationships with their end customers.

Why This Role Matters

-------------------------

Consult and Develop, Maintain and Sustain, Renew and Retain.


At Hansen, we enable and empower our customers to deliver essential services through our innovative software solutions. Based out of our London office, as Account Director in our EMEA Comms & Media vertical, you'll be the strategic account owner of key high-value customers. As such, you will be instrumental to our regional growth plans by building and maintaining key relationships, driving growth through commercial and strategic planning, and delivering best-in-class service.




As a key member of the EMEA Account Management team, this is more than a customer success role--it's a strategic growth engine. This is a pivotal role in our sales and account management function, and you'll represent Hansen at the highest levels. Your work will directly shape how our clients operate and innovate; where they derive value, so do we!

What You'll Do

------------------

Own the customer relationship

- be the primary commercial contact and executive voice for strategic clients

Maximise revenue and margin

- manage invoicing, renewals, extensions, and new opportunities across your accounts

Ensure delivery excellence

- coordinate with delivery managers to ensure all commitments, SLAs, and service levels are exceeded

Drive account growth

- build and execute strategic account plans to retain and grow Hansen's footprint within key accounts

Present with impact

- represent Hansen professionally to clients from operations to board level, driving trust and alignment

Own the contract lifecycle

- oversee approvals, amendments, and ensure Hansen and the client operate within commercial guardrails

Act as an escalation point

- manage operational issues and drive internal alignment to support customer success

What You Bring

------------------

Proven Account Management or other relevant client-facing experience. Background in Telecoms, PayTV or subscription-based services is essential. Strong commercial acumen with a focus on long-term value creation, and ability to align solutions with customer pain points. Exceptional stakeholder management, communication, negotiation, and presentation skills. A track record of managing multiple accounts with precision and professionalism. Willingness to travel across EMEA Language skills: native or fluent English is essential, whilst other languages are highly beneficial. Hansen is a people-first organization and, as such, this is an onsite role.
We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and is committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodations during the recruitment process, please let us know.