Job Description

Account Director - EMEA

London

85,000

Join a high turnover operation at the heart of London's contract catering sector!


We're seeking an experienced, commercially driven EMEA Account Director to lead a high-profile client partnership and inspire a large talented team. As the strategic lead for one of our corporate sites, you'll champion operational excellence, elevate the customer experience, and drive continuous growth across a complex, multi-stakeholder environment. This is a rare opportunity to shape the future of an exciting account within a dynamic, innovative, and people-focused business.

Main Responsibilities:

Strategic Leadership: Lead the end-to-end strategic direction of a successful site, ensuring delivery of exceptional service standards and alignment with client objectives across the EMEA region. Client Relationship Management: Act as the primary senior point of contact for the client, nurturing a strong partnership, anticipating needs, and proactively driving value, innovation, and continuous improvement. Operational Excellence: Oversee daily catering and hospitality operations, ensuring consistency, quality, and compliance across all service lines. Team Leadership & Development: Inspire, coach, and develop a large team, cultivating a high-performance culture focused on engagement, accountability, and growth. Financial Management: Own the P&L for the site, managing budgets, forecasting, reporting, and driving commercial performance.

What you'll bring

Proven experience in a senior leadership role within the contract catering industry Strong track record of managing high-value, complex accounts Exceptional client relationship skills, with the ability to engage, influence, and build trust at executive level. Demonstrated ability to lead large, diverse teams (100+ employees) across EMEA/global regions Commercially astute, with strong financial acumen Strategic thinker with the ability to translate client needs into innovative, value-adding solutions.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes * You can share all discounts and offers with your friends and families