Job Description

Job Introduction

Job Title: Account Director - Macclesfield


Contract Type: Fixed term- 12 Month contract


Salary: Competitive salary with bonus and flexible benefits


Shift Pattern: Monday-Friday



About the Role


We are seeking an experienced Account Director to lead and manage service delivery in Macclesfield for a large pharmaceutical manufacturing company. You will work in partnership with client stakeholders and internal operational teams to ensure the consistent, high-quality delivery of Technical, Workplace, and Project services within both regulatory and non-regulatory environments.



This is a pivotal leadership role with responsibility for building a high-performing team, driving transformation, and delivering operational excellence in line with client needs and our global strategy.



Key Responsibilities

Provide strategic leadership and governance across the account portfolio. Ensure service delivery meets contractual and KPI requirements, driving operational consistency and innovation. Develop strong client relationships, fostering long-term partnerships and identifying growth opportunities. Lead change programmes and implement process improvements. Ensure full compliance with all relevant policies, statutory regulations, and quality agreements. Manage financial performance, including P&L responsibility for a c. 20m portfolio. Lead, inspire, and develop a high-performing account team.


About You

Strong experience in IFM with a bias towards technical services, including a solid understanding of workplace services. Proven experience in operating within a GMP/GxP regulatory environment and understanding of Quality in the pharmaceutical or life sciences sector. Degree (or equivalent) in Engineering, Building, or Building Services. Proven experience in managing P&L accounts of approximately 20m or more. Understanding of CAFM systems and management information reporting, data, and insight. Proven operational knowledge, skills, and experience in managing multi-site/multi-service operations. Experience in managing large and diverse teams. Ability to manage multiple workloads and shifting priorities. Strong capability to interpret and utilise complex and varied financial and commercial information.


What We Offer

The opportunity to work on a high-profile, global strategic account. A collaborative, forward-thinking environment. The chance to lead transformative projects in a sector with complex operational requirements.


About The Company


At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.



We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.