Job Description

Description

Local office Knutsford, Cheshire so can either be hybrid or remote based



The Account Director is a vital role within Glory with the key purpose to lead, manage and develop the UK's Retail new business strategy and pipeline. This role will maximize the Glory sales offering through establishing a portfolio of new customers, successfully generating new opportunities through positioning and selling Glory solutions within Tier 1.

The primary role of the Account Director is to both self-generate opportunities and work with the Retail team who will prospect for new clients within appropriate Retail & Hospitality sectors. This will be achieved by networking, developing customer campaigns in conjunction with Marketing, social media advertising/activity, cold calling to generate appointments, and/or other means of creating interest from potential clients. The role is responsible for planning persuasive approaches and pitches, constructing compelling business cases that will convince potential customers of the benefits of Glory's solutions.

In line with European Retail Strategy, develop Glory's Retail sales offering through a portfolio of new and existing Tier 1 customers. This includes providing Strategic consultation and guidance to Glory's Retail customer base to drive account retention, revenue and profitability growth whilst also delivering great customer outcomes. This requires a thorough knowledge of the market, the solutions/services the company can provide, and of the company's competitors.

Key Responsibilities

MAIN RESPONSIBILITIES

New Business Development

Pitch concepts and summarize results during client meetings Generate sales for major accounts Create account strategies, leading projects from conception to final execution Establish goals and objectives for internal teams to follow Meet deadlines and project budgets Work with teams to develop materials, coordinate events and provide support and direction Supervise projects, motivating and mentoring staff to hit goals and produce successful materials for clients, as well as providing feedback Maintain relationships and serve as the point of contact and liaison for customers Build strong ongoing relationships within the Tier 1 level of retail and hospitality sectors. Become the sector expert and co-ordinate successful strategies to develop new and ongoing business opportunities for Glory solutions Business Effectiveness and Efficiency - contribute to the continual development of the sales and marketing plan by capturing all business opportunities whilst providing visibility on market/competitor information and any changes within the market place/specific sectors. Provide visibility on market/competitor information and any changes within the marketplace and specific sectors Develop and maintain an overall approach-to-market plan and explore opportunities to develop new approaches to support the major Account clients within their portfolio. Research and build relationships with new clients within Glory's strategic markets. Review & execute sales strategies and translate into needs analysis of target markets/sectors to enable new business growth targets for the Retail New Business team. Manage a sales pipeline, from lead generation to close, clearly articulating the sales proposition Prospect for potential new clients and grow new business pipeline and revenue. Network and build relationships with multiple key stakeholders from across target sectors, identifying potential clients and the decision makers within the client organization to drive new business. Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging your network. Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.

Client Retention

Present new products and services and enhance existing relationships. Work with internal and external technical colleagues and other internal colleagues to meet customer needs. Arrange and participate in internal and external client debriefs. Business Development Planning and proactively seek opportunities to grow revenue. Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channel partners. Identify opportunities for campaigns, services, and distribution channel partners that will lead to an increase in sales. Using knowledge of the market and competitors, identify and develop the company's unique selling propositions and differentiators.

Management and Research

Submit progress reports and ensure data is accurate. Ensure that data is accurately entered and managed within the company's CRM or other sales management system. Forecast sales targets and ensure they are met Track and record activity on accounts and help to close deals to meet these targets. Work with Marketing to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner. Support the sales director with business development training and mentoring to business developers and other internal staff. Understand the company's goal and purpose to enhance the company's performance. Use bid review/approval processes, sales reporting and pipeline management/CRM tools

Business Effectiveness and Efficiency

Contribute to the continual development of the sales and marketing plan, focusing on maximum market penetration and profitability Proactively capture all business opportunities with a view to providing high value solutions Provide visibility on market/competitor information and any changes within the marketplace and specific sectors in which GGS is working

Skills, Knowledge & Expertise

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

A bachelor's degree is desirable, preferably in a Business discipline

Qualifications:

Several years of related sales experience

REQUIRED SKILLS AND COMPETENCIES

Networking Persuasion Prospecting Public Speaking Research Writing Closing Skills Motivation for Sales Prospecting Skills Sales Planning Identification of Customer Needs and Challenges Territory Management Market Knowledge Meeting Sales Goals Professionalism CRM Microsoft Office.

Job Benefits

Company car allowance Sales commission bonus plan 25 days' holiday a year with the opportunity to buy up to five additional days Competitive company pension scheme Ongoing training and development Private medical insurance for all employees (enhanced membership can be purchased for other family members) Dental insurance for all employees Life assurance Income protection scheme Employee assistance programme Employee Wellbeing events and Mental Health First Aiders Employee My Benefits portal offering extensive retail discounts

About GLORY

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory's people are transforming our customer's businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That's a reputation we've earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it's our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are - with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that's how we stay ahead. Diversity & Respect. We value the strength in our differences. * Teamwork. We succeed together.