Job Description

About ELLA

ELLA is redefining the future of automotive through AI. We provide cutting-edge software and services that empower dealerships and automotive businesses to streamline operations, enhance the customer journey, and make smarter, data-driven decisions. Our flagship AI suite, optimAIze, spans engagement, voice, chat, and messaging solutions, helping brands connect more meaningfully with customers at every stage of the vehicle lifecycle. As we continue to grow across the UK, we're looking for an ambitious and commercially driven Account Manager to help scale our impact across the automotive sector.

The Role

As an Account Manager at ELLA, you will be responsible for managing and developing a portfolio of automotive clients. Your primary focus will be to drive revenue growth by identifying opportunities to expand our optimAIze AI solutions across existing and new accounts. You'll act as a trusted advisor, helping dealerships and OEMs transform their customer engagement, lead management, and service performance through intelligent automation.

This is a hybrid role that combines strategic account development, relationship management, and consultative sales.

Key Responsibilities

Manage and grow a portfolio of dealership groups and OEM clients across the UK Drive upsell and cross-sell opportunities across the optimAIzeAI product suite Build trusted, long-term relationships with senior stakeholders and operational teams Understand client needs and map them to ELLA's AI-driven solutions Prepare and deliver compelling presentations, proposals, and ROI-based business cases Collaborate with Customer Success and Product teams to ensure smooth onboarding and client retention Maintain accurate records in the CRM and provide sales forecasting and pipeline updates Represent ELLA Auto at industry events, trade shows, and regional dealer meetings Stay current with market trends, competitive landscape, and innovations in automotive retail

What You'll Bring

Proven experience in a commercial, account management, or business development role (ideally in automotive, SaaS, or MarTech) Strong understanding of automotive retail operations, CRM systems, and digital transformation trends Excellent relationship-building and consultative selling skills Confidence in communicating with C-level and operational decision-makers Proactive, ambitious, and outcome-driven mindset Ability to work independently and as part of a collaborative, fast-paced team Tech-savvy with the ability to learn and present software-based solutions effectively

What We Offer

A high-impact role in a fast-growing automotive AI company Hybrid working and in-office connection days Competitive salary and performance-linked commission structure The opportunity to shape the future of automotive customer engagement Ongoing development, mentorship, and career progression opportunities A values-led culture committed to innovation, openness, and customer success

Key Goals & KPIs

Your success will be measured through a combination of revenue growth, client satisfaction, and strategic impact across your accounts.

Key Goals:

Increase revenue across assigned accounts through solution expansion Build strong and trusted relationships that lead to long-term client partnerships Deliver business value through the deployment of optimAIze*
Act as a key commercial voice within the business, sharing market feedback

Metrics You'll Be Measured On:

Account growth and retention rate Revenue from upsell and cross-sell initiatives Customer Satisfaction (CSAT) and Net Promoter Score (NPS) Sales pipeline coverage and forecast accuracy Proposal conversion rate Internal collaboration feedback from Customer Success and Product teams

Join ELLA

If you're passionate about transforming the automotive experience through AI, thrive in a commercial environment, and want to work at the forefront of innovation -- we'd love to hear from you.

If you would like to know more, please contact Sonia Hobbs at Sonia.hobbs@elladigital.co.uk

Job Type: Full-time

Pay: 40,000.00-80,000.00 per year

Work Location: Hybrid remote in Royal Tunbridge Wells TN1 1NU

Reference ID: ELLA-AD-1-8-25