Job Description

Job Title: Account Director

Ignition is an award-winning agency; where tech enthusiasts, creative minds and data experts come together to provide high-quality, internet marketing services with a strong focus on client ROI and ethical best practice service delivery. We specialise in Search Engine Optimisation, Paid Media Advertising and Conversion Rate Optimisation and are also in the process of implementing and launching an exciting full-service ecommerce growth model that is achieving spectacular results.

Reporting to the Client Services Director you'll play an instrumental part in the client services team, managing client portfolios across Paid Search, Paid Social, Email, SEO Content, Technical SEO and UX.

You'll need 3 years of experience at a similar level. Organised and strategic you'll be responsible for the smooth daily running of the accounts, meeting client expectations and developing the account to maximise revenue.

This opportunity would be ideal for someone who has extensive agency experience as a Senior Account Manager or PPC manager and that has ambition and aspiration to make positive change in a client servicing role.

Multi-Channel Coordination:

Align project activities across multiple channels, providing a comprehensive view of overall progress and strategy effectiveness.

Client Relationship Building:

Develop and sustain strong relationships with key clients, ensuring their expectations are consistently met and surpassed.

Report Preparation:

Oversee delivery of monthly reports and be instrumental in yearly and bi-yearly client reviews, offering insights into project status across all channels and demonstrating measurable results.

Upselling and Business Development:

Using your deep understanding of your clients' business to identify opportunities to upsell additional service packages, to facilitate business growth.

Analytical Mind:

Utilise analytical software to track customer touchpoints, providing data-driven insights to challenge the service team and offer strategic insight to grow clients.

Issue Resolution:

Address and resolve client or project issues efficiently, ensuring client satisfaction and project continuity.

Team Support and Accountability:

Provide support to the service team while holding them accountable for deadlines, quality, and effective issue resolution. A minimum of 3+ years of relevant agency-side experience in a similar role as a digital senior account manager/ PPC manager or equivalent. Good working knowledge of multiple digital marketing channels and strategies. Proficient in using analytical tools and software to gather and interpret data. Strong communication and presentation skills. Proven track record of managing multiple projects and meeting deadlines. Familiar with CRM and the importance of adhering to process and time allocation. Problem-solving mindset with a focus on client service. Stay up to date with industry trends - You embrace challenges as opportunities and seek feedback to enhance your skills. A competitive salary ranging from 35,000 to 50,000 basic, depending on experience. Hybrid working and flexible hours. 25 days annual leave plus bank holidays. 10% Commission for service upsells available. Opportunities for career advancement and professional development. Access to the latest digital marketing tools and technologies. A collaborative and innovative work environment.
Ignition Search believes in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

How to Apply:

If you have a passion for digital marketing and a track record of excellence in account management, we would love to hear from you. Please submit your CV to recruitment@ignitionsearch.co.uk

Job Types: Full-time, Permanent

Pay: 35,000.00-50,000.00 per year

Benefits:

Company events Company pension Gym membership Health & wellbeing programme On-site parking Work from home
Experience:

Senior Account management: 3 years (required)
Work Location: Hybrid remote in Sheffield S3 8BZ

Reference ID: AD004