Job Description

About Us

At The Despatch Company, we're on a mission to streamline e-commerce operations for businesses of all sizes. Our powerful multi-channel shipping and order management software helps retailers take control of their fulfilment, shipping, and stock - all from one smart platform.

As we continue to grow, we're looking for an enthusiastic and detail-oriented Account Management Assistant to support our dynamic team and contribute to exceptional customer experiences.

The Role

As an Account Management Assistant, you'll work closely with our Account Manager to support our clients - ranging from start-ups to established e-commerce brands. You'll play a key role in keeping our customers happy, organised, and informed as they scale with our software.

What You'll Be Doing

Assisting Account Managers with day-to-day client communication Handling customer queries and helping resolve issues with care and clarity Updating client accounts and maintaining accurate records in our CRM Coordinating with support, onboarding, and development teams to ensure client needs are met Tracking customer usage, and ensuring smooth renewals Proactively monitoring customer satisfaction and following up where needed

What We're Looking For

A proactive, customer-focused mindset with excellent communication skills Strong attention to detail and organisational abilities Comfortable working in a fast-paced tech environment Previous experience in a customer service or admin role is essential Interest in e-commerce, SaaS or logistics is a bonus.

What You'll Get

Full training and mentoring within a friendly and collaborative office Opportunity to work in a growing tech company making a real impact on the ecommerce world Clear progression paths into Account Management or Customer Success 28 days holiday (including bank holidays) Workplace pension scheme Regular team events and a fun, fast-paced environment
If you're ready to dive into the world of e-commerce technology and help businesses thrive, we'd love to hear from you.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Education:

A-Level or equivalent (preferred)
Experience:

Account management: 1 year (preferred) sales: 1 year (preferred)
Work Location: In person