Job Description

Account Manager

Company: DAVIS

https://www.licencecheck.co.uk

Employment Type: Full-Time

Location: Hybrid

Reports to: Head of Sales

About DAVIS

DAVIS a subsidiary company of Ebbon Group Ltd, is a leading provider of software solutions for driving licence compliance and fleet risk management. Our flagship product, the DAVIS Licence Check solution, helps businesses ensure their employees are legally eligible to drive, reducing risk and supporting duty of care responsibilities. In addition, DAVIS offers a comprehensive fleet management software platform, and a driver coaching app designed to further promote driver safety and compliance for our customers.

Role Overview

As we grow, we are looking for a proactive and customer-focused Account Manager to join our team.

As an Account Manager at DAVIS, you will be the primary point of contact for a portfolio of customers, ensuring they receive exceptional service and support. You will manage relationships, respond to customer queries, lead product demonstrations, and help customers onboard and maximise the value of our platform. You will also identify upsell opportunities and promote additional features and services to meet customer needs.

Key Responsibilities

Function as the main liaison for assigned customer accounts, ensuring a high level of client satisfaction Respond to customer queries and provide technical or functional support in a timely, effective manner Deliver engaging system demos to prospect, new and existing clients Support onboarding for new customers, guiding them through initial setup, training, and adoption Proactively identify opportunities to upsell additional features and modules to drive value for customers Collaborate with the product and support teams to address client feedback, troubleshoot issues, and improve service Maintain accurate records of client interactions, feedback, and opportunities using our CRM system Monitor usage and engagement to ensure customers are getting the most from their investment

Requirements

Proven experience in account management, customer success, or a related role 3 years minimum Account Management experience Excellent communication and interpersonal skills with a customer-first mindset Comfortable delivering live demos and product presentations Strong problem-solving abilities and a proactive attitude Experience supporting onboarding and training processes for new clients Familiarity with CRM tools Ability to manage multiple accounts and priorities in a fast-paced environment

Compensation and Benefits

Salary:

Competitive starting salary, commission, and bonus scheme

Company Car:

Enrolment into the company car scheme

Pension:

Company pension

Holiday:

27 days paid holiday plus paid bank holidays

Birthday Leave:

Enjoy your birthday off, fully paid

Wellbeing:

Access to our Employee Assistance Programme (EAP)

Perks:

Access to the company's employee discount scheme

Community:

Two optional paid volunteering days

What We Offer

A dynamic, supportive, and collaborative team culture Opportunities for professional development and career growth A chance to work with innovative software in a growing company

How to Apply

Submit your CV and a short cover letter outlining your relevant experience and why you are a great fit for DAVIS to Jobs@ebbon-group.com

The successful applicant will be required to provide references, complete a Basic DBS check and UK sanctions check.

Ebbon Group Ltd and all subsidiary companies are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In line with our safer recruitment policy an enhanced DBS check is required for all employees upon signing their new employee contract and their start date.

Job Types: Full-time, Permanent

Pay: 45,000.00 per year

Additional pay:

Bonus scheme Commission pay
Benefits:

Company car Company events Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme On-site parking Paid volunteer time Work from home
Schedule:

Monday to Friday
Ability to commute/relocate:

Derby DE1 1BT: reliably commute or plan to relocate before starting work (required)
Application question(s):

Will require a DBS check.
Education:

GCSE or equivalent (required)
Experience:

Account management: 3 years (required)
Language:

Fluent English (required)
Licence/Certification:

Full UK Driving Licence (required)
Work authorisation:

United Kingdom (required)
Willingness to travel:

25% (required)
Work Location: Hybrid remote in Derby DE1 1BT

Application deadline: 30/06/2025