Job Description

Overview

We are seeking a dynamic and client-focused Account Manager to join our team. This role involves managing and growing relationships with our existing clients while identifying opportunities to expand our services. The Account Manager will work closely with customers to ensure their needs are met and will act as a bridge between the client and our internal teams to deliver tailored solutions.

Duties

Follow up on new business enquiries, webinar attendees, and leads generated through marketing campaigns. Build and maintain strong relationships with prospective and existing clients. Identify opportunities to upsell and cross-sell IT and cyber security services. Serve as the primary point of contact for clients, addressing their inquiries and resolving any issues promptly. Collaborate with internal teams to ensure the successful delivery of services and projects. Provide regular updates to clients on service improvements, new offerings, and relevant industry trends. Prepare and deliver account reviews and reports to clients, highlighting value delivered and opportunities for further engagement. Maintain accurate records of client interactions and account activity in the CRM system.

Qualifications

Proven experience in account management or a similar client-facing role, preferably in IT. Strong interpersonal and communication skills with the ability to build rapport and trust. Excellent organisational skills with the ability to manage multiple accounts and priorities. Familiarity with CRM systems and sales tools. Problem-solving mindset with a proactive approach to addressing client needs. Knowledge of IT solutions or cyber security is an advantage but not essential as training will be provided. A valid UK driving licence.

How to Apply:

If you are a results-driven professional with a passion for building strong client relationships, we'd love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you're the perfect fit for this role to

Job Types: Full-time, Permanent

Pay: 38,766.00-42,450.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Private medical insurance
Schedule:

Monday to Friday
Work Location: On the road