Job Description

About the Role

We're seeking a highly motivated and results-oriented Account Manager to join our dynamic team at SM92 in Warrington - 20 minutes train commute from Manchester and Liverpool. As a leading UK healthcare digital marketing agency with a growing presence in the USA, we specialise in generating high-quality leads for our clients.

In this role, you'll collaborate closely with our creative, SEO, PPC & Meta ad buyers and sales teams to develop and execute comprehensive digital marketing strategies for our client base. You'll be responsible for onboarding new clients, ensuring a smooth and successful transition into the agency and its services, as well as nurturing existing relationships.

Account Manager:

Collaborate with SEO, creative, PPC & Meta ad buyers and the sales team to develop and execute comprehensive digital marketing strategies for new and existing clients. Own the client onboarding and delivery process, ensuring a smooth transition into our services and exceeding expectations. Update and brief all stakeholders about client's needs and expectations. Serve as the primary contact, building strong, long-lasting client relationships. Act as a support and buffer between the team and our clients. Manage and analyse client data to ensure campaign effectiveness and ROI for our clients. Identify and explore new business opportunities to contribute to agency growth. Offer insights and upsell to clients where services are successful and underutilised. Communicate clearly and concisely with internal and external stakeholders, keeping everyone informed of progress on clients. Offer training and insights to other employees, especially regarding insights into performance, concerns and trends with clients.
To be successful, you'll possess:

Proven experience as a Senior Account Executive, Account Manager, Key Account Manager, Sales Account Manager, or a similar role. Strong understanding of digital marketing principles, with a focus on lead generation - healthcare client experience a bonus, but not essential. Excellent communication, presentation, and interpersonal skills. Proficiency in CRM software (e.g., Trello, Monday.com, or HubSpot) and MS Office Suite (especially Excel). Ability to manage multiple projects simultaneously while maintaining meticulous attention to detail, preferably with Monday experience. A collaborative mindset with a passion for exceeding client expectations and supporting agency growth.
What we offer:

Competitive Salary: 30,000 - 38,000 Work from home one day per week Top Health Insurance. Bonus Opportunities. Full Training. Share Options. 5 days of paid sick pay.
Career progression. Flexible working hours (8am-10am to 4pm-6pm). Pension scheme Training & development opportunities Fun working environment
Job Types: Full-time, Permanent

Pay: 30,000.00-38,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Health & wellbeing programme On-site parking Private dental insurance Private medical insurance Sick pay Work from home
Application question(s):

Are you happy to commute to Warrington 4 days a week for this role? Have you worked within a Digital Marketing Agency? Are you familiar with Google Ads and Paid Social Ads?
Experience:

Account management: 3 years (preferred)
Work Location: In person