Job Description

Account Manager

Comparison Tech helps people compare and save on TV, broadband and mobile phones. We have our own direct-to-consumer comparison websites, as well as contact centres for customers who prefer to talk to someone and buy over the phone. We have strong working relationships with huge names such as Sky, Virgin Media, TalkTalk and Santander, as well over 15 years' experience in the home digital industry.

We're looking for an experienced account manager to join our Commercial Team here at Comparison Tech. An account manager plays a pivotal role in building success in the Commercial team through collaborative efforts and strategic initiatives. As a dedicated team player, their primary responsibility revolves around supporting the Head of Commercial, ensuring seamless coordination and execution of internal and client objectives. Key to their role is the creation of robust partnerships, both internally and externally, nurturing relationships with key stakeholders. Moreover, they are instrumental in driving Gross Profit within their designated areas, employing business acumen and market insights to capitalize on opportunities and maximise revenue streams.

By championing knowledge and remaining vigilant in monitoring market dynamics, account managers play a pivotal role in guiding business strategies, fostering innovation, and maintaining a competitive edge within their areas.

What are your main responsibilities?

Performance & Commercial Management

Performance analysis and ongoing management of provider accounts Identifying and proposing opportunities to drive revenue growth Providing trading insight and performance feedback to providers Analysing incentives and promotional performance, with recommendations for improvement

Provider Relationship Management

Primary point of contact for assigned providers Supporting providers with quarterly planning and performance reviews Communicating updates, feedback, and strategic initiatives effectively Proposing and developing new ideas to support partner growth

Planning & Collaboration

Quarterly planning with marketing and internal stakeholders Feeding back call centre insights and trading intelligence to providers Working cross-functionally to align commercial, marketing, and operational goals

Reporting & Data

Producing regular performance reports and responding to ad-hoc data requests Data analysis to support decision-making and commercial strategy Error reporting and issue resolution with internal and external teams

Operational Management

Day-to-day account management and communications Managing offer updates across online and offline channels Content and design management in line with provider requirements Conducting audits of websites and comparison journeys to ensure accuracy and compliance

Quality, Compliance & Customer Experience

Managing and escalating complaints where required Ensuring providers are informed of issues impacting customer experience Supporting audit and compliance requirements

What experience, knowledge and qualifications will you need?

Experience with stakeholder relationship management both internally and externally. Solid understanding of reporting and data analysis. Highly motivated, with a pro-active approach to workload. Ability to onboard new clients and products.

What personal skills are needed for the role?

Forward thinking, bringing new ideas to drive revenue growth. This role has been checked using Gender Decoder to support our inclusive recruiting strategy Ability to build relationships with clients, Offshore Call Centres and colleagues at all levels. Reliable, work with discretion, being diplomatic and always demonstrate integrity. The ability to adapt to change. A team player, approachable, trustworthy, and motivated. Excellent communication skills.

What do we offer?

Our aim at Comparison Tech is to offer an inclusive great place to work for all of our colleagues. We are passionate about building diverse teams and celebrate individuality. We love seeing our people develop their careers with us and in return reward our talented teams with competitive salaries and great benefits including:

4-day working week Hybrid working, with 2 days a week in our Andover office and 2 days from home. Generous company quarterly bonus scheme. 25 days annual leave, increasing to 30 days after 5 years' service. Health cash plan. Private medical insurance. Income protection cover.

Hours:

Monday to Friday (team rotation of Monday or Friday off), 9am till 5pm

Job Types: Full-time, Permanent

Pay: 35,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave On-site parking Private medical insurance Sick pay Work from home
Application question(s):

Will you be able to reliably commute to our Andover office (SP10 4DU) 2 days a week?
Experience:

Account management: 1 year (preferred)
Work Location: Hybrid remote in Penton Mewsey SP10 4DU