Job Description

Account Manager - Security Services

Permanent

Location:

Milton Keynes

Hours:

Mon-Fri

Pay: 55k per annum

Join Our Team as an Account Manager - Security Services

Are you a confident and experienced Account Manager looking for your next challenge? Do you thrive on building strong client relationships and leading high-performing teams? We have an exciting opportunity for you to take ownership of a prestigious client account within our security services division.

About the Role:

As the Account Manager, you will be the primary point of contact for one of our most well-known clients. You'll be responsible for managing the day-to-day operations of the on-site security team, ensuring the delivery of a high-quality service, and maintaining a strong, trusted relationship with the client.


Serve as the main liaison between the client and internal teams, ensuring clear communication and expectations. Manage and support the on-site security, including performance management, staffing, and training. Maintain compliance with all contractual obligations, service level agreements, and industry standards. Identify opportunities for service improvement and innovation, adding value for the client and the business. Prepare and deliver regular reports on operational performance and KPIs. Proactively address and resolve any issues or incidents, ensuring client satisfaction and continuity of service. Collaborate with internal departments to ensure seamless service delivery and resource allocation.

SITE BASED REQUIREMENTS

Why Join Us?

Annual leave

entitlement of 5.6 weeks

Lifestyle Benefits

- Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.

Learning & Development

- we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.

Health and Wellbeing

- Life assurance scheme, access to mental health support specialists Access to

an Online GP

for you and your dependents.

Financial

support

Discounts

on hundreds of retail sites

What we are looking for:

SITE BASED REQUIREMENTS

Proven experience in account management or client services, ideally within the security, facilities, or related service industries. Strong leadership skills with experience managing operational teams. Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. Highly organised and able to manage multiple priorities in a dynamic environment. A solutions-focused mindset with a proactive approach to challenges. SIA license (or willingness to obtain) may be required depending on the site.

Interested? Apply now and secure your future with us!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications



Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.