Job Description

About Maize Fulfilment:

Maize Fulfilment is a growing, fast-paced fulfilment startup supporting some of the UK's most exciting independent brands. From fashion and beauty to lifestyle and wellness, we work closely with our clients to ensure their orders are packed and shipped with care - and that their customers are delighted every time. We pride ourselves on being agile, collaborative, and people-first in everything we do.

The Role:

We're looking for a driven and detail-oriented

Account Manager

to join our team in Reading. In this role, you'll be the key point of contact for our clients - the person they rely on for updates, support, and smooth day-to-day operations.

You'll be deeply involved in the entire fulfilment journey: from inputting and tracking orders, to communicating delays, resolving queries, joining client meetings, and ensuring our service stays best-in-class.

This is a hands-on role at a young, ambitious company. During busy periods, we all pitch in - including directors - to help get orders out the door. While your focus will be account management, we're looking for someone who's not afraid to roll up their sleeves when needed.

Key Responsibilities:

Build and maintain strong day-to-day relationships with clients Track, input, and monitor customer orders in our systems Investigate and resolve any order issues or delays Communicate clearly and professionally with clients via phone, email, and video calls Attend and contribute to client onboarding and sales meetings Liaise with warehouse and operations teams to ensure client needs are met Maintain accurate records and documentation for client accounts Spot issues early and help prevent problems before they arise

What We're Looking For:

Excellent written and spoken English (essential) Friendly, professional, and confident communication style Strong computer literacy - comfortable using order management tools and Excel/Google Sheets Highly organised with great attention to detail Calm under pressure and able to prioritise tasks in a fast-moving environment A team player with a can-do attitude Previous experience in customer service, account management, fulfilment, or e-commerce (preferred but not essential)

Why Join Maize:

Be part of a fast-growing company at an exciting stage Full training provided - we invest in helping you grow Work in a collaborative team where everyone gets involved Regular team socials and a supportive working culture Opportunities to develop as the company grows
If you're passionate about people, organised by nature, and ready to play a key role in a growing fulfilment business - we'd love to hear from you.

Apply now

with your CV and a short note about why you think you'd be a great fit for this role.

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Additional pay:

Performance bonus Yearly bonus
Benefits:

Company events Company pension Free parking On-site parking Sick pay
Schedule:

Monday to Friday
Work Location: In person

Expected start date: 01/09/2025