Job Description

Partnership with our client's portfolio takes centre stage in their operation. We are looking for a dedicated and personable Account Manger to strengthen relationships, provide excellent customer service, and drive client engagement to move the business forward.

Objectives of this role:

Enable Proactive Account Management Strategy by meeting with key client stakeholders at agreed frequency.

Build and nurture strong client relationships, as a trusted advisor to ensure retention.

Present data to clients at agreed frequency - including commercials, operational performance and clinical trends to drive partnership and client compliance.

Support client programmes with their queries and needs relating to Health and Wellbeing

Responsibilities:

Maintain account performance, conducting price reviews and contract renewals, demonstrating strong commercial awareness.

Logging key account records through maintenance of Client Area.

Handle inquiries and requests from clients, regularly liaising with other departments to ensure maintenance of KPIs.

Attend Client reviews at agreed frequency to discuss any issues, queries and track progress of programme, providing accurate minutes in timely fashion.

Conduct Customer Feedback Form at pre-determined frequency and report accordingly.

Report back to the business on Account Management Metrics to maintain accountability of the function.

Cross-sell and up-sell new sales opportunities within existing accounts

Required Skills and qualification:

Experience in Sales or Customer Service role preferred, but not essential

Ability to multitask and prioritise responsibilities

Excellent written and verbal communication skills

Strong organizational skills and attention to detail

I

T Proficiency

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Free parking Sick pay
Schedule:

Monday to Friday
Work Location: In person

Reference ID: APKAM