Job Description

At CPM, we pride ourselves on innovation, service delivery, and client satisfaction. As a leading player in our industry, we are seeking a talented Account Manager to help us maintain and strengthen our client relationships while navigating the exciting challenges of a diverse portfolio.

Ideal Location: Thame, United Kingdom


(Ability to be based in our Leeds Office, client premises plus other travel as required for field visits and team meetings)

As the Account Manager, you'll rapidly immerse yourself in understanding every facet of your clients' businesses, gaining an understanding of the services and performance levels they expect from us. Using this insight, coupled with your exceptional communication skills and sales acumen, you will build and maintain strong, lasting relationships.

Key Responsibilities:

To develop client relationships through regular meetings to review performance on the operation, both financial and against KRA's. To identify new business opportunities and work with line manager to prepare and present proposals. To monitor and control project budgets, ensuring revenue and profit targets are met. To ensure correct head office departments are briefed in time to develop client objectives, and internal processes are adhered to, driving consistency of delivery across all CPM account teams. To work across divisions and accounts and collaborate with the various stakeholders within CPM to ensure the effective and timely communication. Proactively learn and share best practice with others in the business through actively networking and building internal relationship to enable you to apply within your account to continuously improve the service delivered to the client and drive internal efficiencies. To assist when required and use your expertise and experience with new business pitches, helping to create pitch documents and tender responses for both existing and new clients. To maintain and develop management controls to measure achievement of objectives. Take ownership for own personal and professional development and keep up-to-date with new trends and developments across industry, sharing and applying where relevant Responsible for any other task identified by the line manager as falling reasonably within the scope and range of the position.

Requirements:

Minimum 3 years field marketing /Contact Centre experience in a similar role managing one or more contracts Experience and knowledge of multiple UK retail channels. Able to present across all medias to a high standard and be a persuasive and adaptable presenter - able to positively influence different audiences Excellent interpersonal skills - comfortable and adept at managing multiple stakeholders and relationships. Good analytical and problem-solving skills; able to adopt a creative or innovative approach when needed. Experience of professional business practices - running meetings, preparing minutes, making presentations, prioritising workload Experience of task/project achievement requiring some strategic foresight Proven track record of consistently over-delivering against targets with demonstrated tenacity Commercial acumen, including the ability to manage forecasts, budgets and costings. Strong resilience and desire to drive continuous improvements and operate in a changing environment

Desired:

Has worked for or had experience of an outsourced agency Has worked in the retail marketplace either directly or indirectly

Travel: You must be prepared to undertake national coverage in support of client/ business needs, and have flexibility and willingness to work away from home occasionally.

CPM values diversity and is committed to being an equal opportunities employer. Our success is built on a foundation of diverse talents encompassing various backgrounds, skills, and capabilities. Our collaborative environment fosters the sharing and celebration of great ideas and achievements.