Job Description

Job Summary

We are seeking a dedicated and results-driven Account Manager to join our dynamic team. The ideal candidate will be responsible for managing client relationships, driving sales growth, and ensuring customer satisfaction. This role requires strong analytical skills, effective communication abilities, and a demonstrated leadership capacity to foster collaboration within the team and with clients.

Responsibilities

Identify and pursue opportunities to expand the use of products and services within the current customer base Assist with the development and execution of strategic plans to drive revenue growth from existing accounts Regularly communicate with existing customers to provide updates on new products, features, and services Proactively identify upselling and cross-selling opportunities to increase revenue from current customers Conduct regular account reviews to ensure customer satisfaction and identify additional business opportunities Handle inbound enquiries with the goal of converting prospects into new customers Proactively generate new business opportunities through online research and outreach: Assist the Commercial Manager and Account Manager to build and maintain strong relationships with existing customers to understand their business needs and objectives Collaborate with the Commercial Manager and Account Manager to align on account strategies and ensure seamless handoff of identified opportunities Add new leads, prospects, and customer interactions to the CRM system and keep records consistently updated to reflect progress, next steps, and outcomes. Create and manage customer development plans Dealing with telephone calls and email enquiries

Qualifications

Previous business to business sales experience required Problem solver and logical thinker Excellent customer communication skills Excellent literacy and numeracy skills Networking Skills - Able to develop relationships with customers Presentation Skills - Able present to customers and colleagues, face to face, and online Experienced in Microsoft Office (Word, Excel, Outlook) Good attention to detail Ability to meet deadlines Experience with Sage 50 / 200 ideal but not essential Report writing skills Positive attitude, energetic approach and self-motivated Ability to work on you own initiative and manage own workload Excellent Project and Time management skills - be able to manage your time and projects effectively, prioritising important tasks Be driven, passionate and be prepared to go the extra mile Strong organisational skills
If you are passionate about building relationships and driving success through effective account management, we invite you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: Up to 34,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Paid volunteer time
Schedule:

Day shift Monday to Friday No weekends
Experience:

B2B sales or Account Management: 3 years (preferred)
Work Location: In person

Expected start date: 01/07/2025