Job Description

About Us

Eebz is a fast-growing SaaS startup specialising in digital retail analytics. We provide brands and their distribution partners with actionable insights from global e-commerce retailers to help optimise their online presence and drive sales. With a passionate team and innovative solutions, we're making a significant impact in the industry.

The role

As Account Manager at Eebz, you will be responsible for driving new revenues by both managing MQL prospects through the sales funnel to conversion, as well as managing a portfolio of existing clients to ensure retention and identifying upsell opportunities. Working closely with the Chief Revenue Officer, Business Development Director, Head of Onboarding & Insights and Head of Customer Success, you will be the primary point of contact for both new prospects and existing clients.

You will develop an extensive knowledge of the Eebz platform and processes, coupled with an in-depth understanding of our clients, including their needs, challenges and future requirements. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to communicate complex data in a clear and concise manner. Proactiveness, resilience and excellent communication skills are also paramount to the success of this role.

As a critical member of a small but growing commercial team, you will be driven to achieve our company goals and should have a deep understanding of e-commerce/ retail and/or the video gaming/ technical consumer goods sectors and possess a strong commercial acumen.

Key Responsibilities:

Working closely with the BD team, manage prospects generated at an MQL stage, through to SQL, trial and ultimately conversion to sale. Set up initial discovery meetings with MQL prospects to determine client requirements/ scope, understand client job roles and potentially different use cases, budget level and sign off process, current DSA usage (e.g. new to DSA, using a competitor, lapsed) Conduct initial platform demos to prospects, ideally showing clients their products and/ or their product categories and the features required Create tailored proposals based on client requirements, including a potential trial/ proof of concept. Agree key success factors of the trial/ POC with the client Work with the Head of Onboarding & Insights and Data team to get a trial / proof of concept set up Manage prospects through the trial phase, via regular contact and review meetings. Lead the renewal process, including pricing negotiations, contract management and upsell opportunities. Ensure all prospects and clients are tracked via the Hubspot CRM platform

Qualifications & Skills:

Min 5 year in Account Manager / Sales at a SaaS and/or a technical consumer goods company Strong communication & people skills with the ability to present findings to both technical and non-technical stakeholders. SaaS product knowledge (familiarity with the digital shelf analytics industry is a plus) Strong problem-solving skills and a consultative mindset Familiarity with CRM software Be pro-active, resilient and meticulous

Reporting to

: Chief Revenue Officer

Contract type:

Permanent

Working hours:

Full-time (37.5 hours per week, Monday to Friday (09:00-17:00) includes min 4 days (Mon, Tues, Weds & Thurs) in the office.

Job location:

Windsor, UK

Job Type: Full-time

Pay: 60,000.00-70,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Casual dress Company pension Private medical insurance
Schedule:

Monday to Friday
Application question(s):

Are you located within a reasonable commuting distance to Windsor?
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Account Manager