Job Description

What We Do:

Pure Utilities is a Licensed Provider of water and wastewater services to business customers in Scotland, working closely with Scottish Water. Our straightforward, transparent, and above all else, ethical approach to business has seen our customer base increase dramatically. We believe in the highest levels of customer service and always treat our customers fairly.

Job Overview:

As an Accounts Assistant, you will be part of a close-knit team within the Accounts Receivable function, primarily tasked with resolving outstanding accounts and managing day to day tasks related to our customers financial queries. The role may also involve general administrative duties, requiring you to utilise your skills and experience in various functions.

Key Duties:

Contact overdue customers to obtain payments, payment commitments, or query details. Take and make customer calls with integrity and professionalism Communicate effectively and professionally with customers by email. Resolve customer queries and issues, ensuring promises are delivered Maintain customer accounts to ensure existing customers' expectations are exceeded Collaborate with other departments and organisations on debt collection matters. Negotiate and monitor customer payment plans. Assist in preparing accounts for escalation. Perform general office procedures, processes, and administrative duties as required. General accounting administration duties for non-outstanding customer accounts.

Key Requirements:

Customer Service Skills:

Ability to communicate effectively and professionally with customers, providing excellent service and addressing their needs.

Problem Solving:

Capable of identifying issues related to overdue accounts and implementing effective solutions.

Accuracy and Attention to Detail:

High level of precision in handling accounts, ensuring accurate recordkeeping and adherence to procedures.

Excellent communication and negotiation skills

; both written and verbal.

Capable IT skills:

Microsoft Office (particularly Excel, Word & Outlook) and CRM systems.

Process Adherence:

The ability to follow a set out process'.

Self-Motivated;

Maintain a positive attitude, with a drive to hit targets, working with minimal supervision, whilst working closely with your direct team and other stakeholders.

Desirable Skills/Experience:

Root Cause Analysis

: including the ability to investigate customer accounts to identify underlying issues and suggest business improvements. Experience in Customer Service, Accounts or complaints related roles.

Succeeding in the Role:

A successful Accounts Assistant will be an excellent communicator, organised, professional, and possess a positive attitude. They will consistently and skilfully resolve customer issues. The successful candidate will genuinely enjoy the challenge the role can bring and will be proactive, outgoing, dependable, and resolute when tackling conflict, while continuing to reflect the Company's values.

What You'll Receive:

Base starting salary of 25,285.69 per annum. 20 days holiday, increasing by 1 per year up to 25, plus Scottish Bank Holidays. Additional bonus scheme(s). Employee Assistance Programme - a free, professional, and impartial service. Free tea, coffee, and on-site car parking. Ad-hoc rewards - free lunches, vouchers, and events linked to business milestones & success. Social and team-building events.

Additional Information:

The position will be full-time and based at our offices near Preston, Lancashire. PURE is an equal opportunities employer and welcomes applicants from all members of the community. If you require any reasonable adjustments throughout the recruitment process, please let us know.
Job Types: Full-time, Permanent

Pay: 25,285.69 per year

Benefits:

Company events Company pension On-site parking
Work Location: In person