Job Description

Job Title:

Accounts & Operations Support Manager

Reports To:

Director Team

Location:

Pyle Garden Centre

Employment Type:

Full Time, Permanent

Hours:

Minimum 36 hours per week, including weekends and occasional flexibility for monthly/seasonal demands

Job Summary:

We are seeking a highly organised and detail-focused Administration & EPOS Manager to oversee administrative operations, EPOS systems, reporting, and back-office efficiency at Pyle Garden Centre. This multifaceted role involves managing digital processes, finance admin, rota support, and people management for administration, logistics, and buying assistants. Working closely with the Director Team, you'll ensure operational accuracy and support smooth business functioning across key departments. This role requires a suitable candidate to hold sensitive and confidential business, finance and HR information.

Key Responsibilities:

(With support from Administration, buying, EPOS and accounts teams)

Audit and process supplier invoices to ensure accuracy and timely reconciliation. Generate and share weekly and monthly sales and performance reports using Xero, and various other systems. Monitor wages budgets and support payroll preparation. Maintaining attendance, holiday leave and sickness records for staff across departments in order to support outsourced HR. Manage and maintain office based staff including performance reviews, rotas and task lists ensuring appropriate shift coverage and coordination with department heads. Provide administrative and EPOS support across departments. Lead and contribute to ongoing digitalisation and efficiency improvements across admin processes. Reconcile petty cash and manage internal expense claims. Oversee and monitor voucher redemptions and policies. Coordinate event sales, e-commerce reporting, and stock movement records Handle payroll submissions, pension uploads, and ensure employment compliance Manage supplier invoicing for seasonal, occasional and specific stock categories Assist with stock takes and annual employee documentation. Oversee the issuing and maintenance of staff contracts with support from HR. Regular reviews of company policies and hand book.

Staff Oversight & Rota Management:

Manage rotas, holiday approvals, and daily task lists for the Admin, EPOS/Logistics, and Buying Assistant teams. Requires understanding and experience in using a scheduling and staff record system. Lead weekly job planning and progress checks to ensure task accountability Provide support and training on systems including EPOS, schedule, finance and internal trackers Act as key liaison between administration and department leads for process or stock data queries

Duty Manager Responsibilities:

Acting as Cover Duty Manager where necessary, taking overall responsibility for indoor and outdoor operations and customer service during your shift. Completing necessary daily handover documents. Where necessary, managing incoming deliveries and stock handling procedures. Address and resolve customer queries and complaints in a professional and proactive manner. Ensure site safety, staff accountability, and operational continuity in the absence of the Director Team.

Key Skills & Experience:

Experience in a similar retail admin or operations coordination role, preferably within a garden centre or independent retail setting Strong understanding of EPOS systems, sales reporting, and administrative workflows Proficiency in Microsoft Office, Xero, and scheduling/rota systems. High level of organisation, attention to detail, and ability to multitask across regular and ad hoc responsibilities Comfortable with figures, reconciliations, and staff data tracking Confident people manager with excellent communication and delegation skills Consistent professionalism in staff management and ability to work with discreet or sensitive information in an appropriate manner.

Desirable Qualifications:

Bookkeeping, payroll, or accounting qualifications (AAT or equivalent experience) HR or employment law training or certifications Familiarity with voucher schemes and processes

What We Offer:

Competitive salary based on experience Staff discount scheme Flexible working environment with potential for role development Supportive leadership and varied, engaging responsibilities Opportunity to streamline and shape business processes in a growing retail environment
Job Type: Full-time

Pay: 28,000.00-33,000.00 per year

Benefits:

Discounted or free food Employee discount On-site parking
Schedule:

Day shift Holidays Monday to Friday Weekend availability
Ability to commute/relocate:

Bridgend CF33 6BJ: reliably commute or plan to relocate before starting work (preferred)
Experience:

Xero/Accounting: 1 year (required)
Work Location: In person

Reference ID: Accounts & Operations Support Manager