Job Description

Operations Support Manager

Overall summary

The Operations Support Manager has responsibility for the day to day operations, ensuring the business has sufficient resources to deliver and implement solutions ensuring customer requirements are being met, whilst optimising client engine performance.

Ensure the company's day to day operating procedures are compliant with all applicable laws.

The role reports to Darren Lowe - Operations Director

Based at the Unit in Northampton.

1. Key priorities

Work Scheduling and practices

Working with our Operations and Maintenance Planner, you will be responsible for scheduling all work required, ensuring all activity is completed in a timely manner and to the right quality with sufficient resource.

Identify and resolve scheduling conflicts by working with engineers and/or clients

Working with the commercial and technical teams you will be responsible for the hiring of temporary engineers and engaging with all contractors for overhauls, projects and installations ensuring that all costs are within budget.

Reviewing engine / site reports to:

o Identify further actions and follow up as appropriate; and

o Identify staff training requirements.

Oversee the implementation and operation of stock management procedures

Organising external testing contractors to ensure all company equipment is H&S compliant

Staff management

Have direct line management for all Operations Engineers, but take overall HR responsibility for the engineering teams including:

o Managing staff motivation

o Managing and providing positive staff communication

o Manage and resolve conflicts arising within teams; and

Review Engineer Standards by attending sites on ad-hoc basis to review and ensure work is carried out to the Company's high professional standards

Ensure Engineers are fully trained:

o Liaising with the Technical team to identify skills gaps and courses available

o Reviewing client reports and engine performance levels to identify training requirements

o Ensuring attendance at in-house training

o Scheduling and ensuring attendance at appropriate external training sessions

o Ensuring the completion of "toolbox talks" and ad-hoc training sessions as necessary

Ensure compliance with all appropriate legislation across the business

2. Secondary priorities

To carry out such additional duties as deemed necessary by the Operations Director to optimise the smooth operation of the business.

3. Personal skills

The individual in this role should demonstrate the following:

Initiative and enthusiasm.

Strong Decision Making

Good planning and organisational skills, able to meet deadlines.

Good business sense and possessing a positive 'can do' attitude.

Hardworking, persistent, and dependable

Strong leadership skills, and the ability to motivate a team.

Self motivated, ability to work independently.

Effective problem solver

Knowledge of Safety, Quality and Cost Objectives.

Data driven, with a high attention to detail - using measurement and analytics to underpin all operational spend.

Exceptional written and verbal communications skills

4. Key Success Criteria / KPI's

The success of this role will be measured with reference to the following:

Legal Compliance

The business expects to be compliant with all applicable laws and regulations at all times.

Employee Performance and efficiency

Staff utilisation to be at least in line with budgeted levels

Staff cost recovery to be at least in line with budgeted levels

Proportions of "first time resolutions"

Staff retention levels

Customer Satisfaction

Engine Performance levels

Job Type: Full-time

Pay: 45,000.00-55,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person

Application deadline: 31/07/2025
Reference ID: Ops Support Manager CHP engineering