Job Description

Accounts Receivable Analyst - Property & Asset Management

===============================================================

About the Opportunity

-------------------------


Join JLL Norwich's dynamic Property & Asset Management team as a Collections Analyst in our prime city centre location. Be part of an inclusive, diverse workplace that prioritizes sustainability and employee wellbeing, complete with flexible workspaces, excellent transport links, and comprehensive facilities including free parking, wellness areas, and family-friendly amenities.

What You'll Do

------------------


As a Collections Analyst, you'll be instrumental in driving our Accounts Receivable function toward market-leading performance:

Core Responsibilities:

Collections Management

: Proactively collect outstanding charges from occupiers using professional telephone techniques and relationship-building skills

Stakeholder Relations

: Own occupier relationships from a collections perspective and maintain strong client partnerships across designated portfolios

Performance Monitoring

: Track payment activities, prioritize collections from challenging accounts, and implement strategic recovery plans

Reporting & Analysis

: Generate accurate arrears reports, provide management information, and deliver insightful commentary to internal and external stakeholders

Cash Management

: Collaborate with treasury and AR teams to achieve KPI targets while minimizing unallocated cash through systematic reconciliation

Process Improvement

: Support change initiatives and performance enhancement projects to elevate client and occupier experience

Specialized Functions:

Lead collection strategy meetings with clients and internal teams Coordinate with enforcement agents and legal counsel when required Conduct complex account reconciliations to ensure accuracy Maintain ISAE audited processes and best practice compliance

What We're Looking For

--------------------------

Essential Requirements:

GCSE level education (including Mathematics and English) or equivalent Basic accounting knowledge and understanding of financial principles Strong Excel proficiency (pivot tables, VLOOKUP functions preferred) Excellent communication and interpersonal skills Ability to work independently under pressure while meeting deadlines Strong organizational skills with attention to detail

Preferred Qualifications:

Experience with property service charges Previous collections or accounts receivable experience Understanding of commercial property management

Why Choose JLL Norwich?

---------------------------

Prime Location

: Modern, sustainable office space in Norwich city centre

Inclusive Environment

: Diverse workplace with religious spaces, gender-neutral facilities, and parent-friendly areas

Career Development

: Structured learning programs and professional growth opportunities

Work-Life Balance

: Flexible workspace options and comprehensive employee benefits

Community Impact

: Join a team recognized as a "Centre of Excellence" in Financial Management


Ready to make your mark in commercial real estate? Apply now to become part of JLL's award-winning team!

JLL is committed to creating an inclusive workplace where everyone can thrive, regardless of background, identity, or experience.