Job Description

Job Overview

Business Segment:

Group Functions

Location:

IM, Douglas, Douglas, Circular Road 1

Job Type:

Full-time

Job Ref ID:

80438941A-0003

Date Posted:

7/2/2025

NOTE:

This role is only for a 6 month fixed term contract



To provide administrative support across the Account Services supporting the Debit Card, Internet Banking, Scanning & Static teams. The support provided includes various administrative tasks following various set procedures and in an effective and timely manner to ensure delivery as per agreed service level agreements.



Qualifications

Type of Qualification:

Secondary/High school/A levels/Matric

Experience Required:

Ideally previous experience1-2 years within a banking operation position however it is not essential.

Outputs:

Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients to ensure efficient and effective account services is provided.

Complete debit card related instructions, internet banking registrations, password/memorable date changes for both personal and corporate clients from the various business channels within Standard Bank. These instructions must follow set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.

Identify and provide feedback to manager on continuous improvement opportunities for the betterment of current processes and procedures to ensure efficiency and effectiveness of the Account Services team.

Maintain and update customer information on a continuous basis following set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.

Maintain professional knowledge, complete internal training programmes, attend learning sessions and pro-actively gains an understanding of the end to end processes across all operations processing functions in order to enable effective and efficient performance of tasks as well as being able to provide administrative support to the various Account Services departments.

Support, encourage and promote business changes positively across the respective teams, involved in the change and innovation process, to promote understanding, acceptance and positive adoption.

Additional Information

Behavioural Competencies:

Challenging Ideas

Embracing Change

Examining Information

Following Procedures

Interacting with People

Making Decisions

Managing Tasks

Meeting Timescales

Showing Composure

Team Working

Thinking Positively

Upholding Standards

Technical Competencies:

Business Intelligence

Client Relationship Management

Continuous Improvement

Creative Problem Solving

Operations Commercial Acumen

Operations Risk Management

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za