Job Description

Our mission and values

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Our Purpose

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heylo helps aspiring homeowners and renters find a place to call home

Our Mission

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Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity

Our Vision

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To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric

Position:

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Role Purpose

We are looking for Acquisition & Sales Progression Executive, ideally with property and customer service experience who has the ability to work as part of a small close team within an entrepreneurial company.Your Home is about helping people on the housing ladder by enabling them to find existing properties that are already for sale and us converting the property into part buy - part rent


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Key Responsibilities and Accountabilities

To progress a customer from the application stage through to completing on a shared ownership property To process all documentation in a proper and timely way and in accordance with all relevant rules and regulations. To make sure that all other parties are aware of the timescales that need to be complied and deadlines are met. To develop and maintain professional relationships and partnerships externally and internally, ensuring the interests of the organisation are safeguarded. To work collaboratively with solicitors and valuers to ensure all relevant covenants and obligations are fully complied with. To also ensure all required eligibility and funding conditions are fully complied with. Where concerns arise, collaborate with relevant parties to take appropriate action, particularly if there is any suggestion that there is misrepresentation. To maintain and update monitoring tools from which to provide weekly, or as otherwise needed reports on sales progress. To help new applicants and answer any questions on the Your Home product. To deal with shared ownership purchases. Responding and driving sales to make sure that they are concluded in a timely way. Make sure that the valuations fairly reflect the value of the property, ordering searches, instructing solicitors, educating Estate Agents. Making sure that costs and fair fees are collected in accordance with heylo's policy. Making sure that all the necessary timescales are complied with and that transactions are concluded in a timely way. Balancing the need to conclude in a timely manner with the need to deliver ambitious standards of customer service and satisfaction. Effectively deal with enquiries and complaints and promote high customer service standards. Learning from complaints to alter working practice as needed.

Requirements:

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Person Specification Capabilities and Experience

The candidate will have:




Ability to explain complex concepts in simple terms Determined and has a positive and enthusiastic attitude Demonstrable understanding of conveyancing process from reservation to completion. (E) Some experience of working in property sector Good standard of numeracy and literacy and basic skills with Excel spreadsheets and property databases Great communication skills Very organized with excellent administration skills Process driven Teamwork - ability to work and thrive as a member of a team

Other information:

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Standard Responsibilities

Adopt and comply with Heylo values, policies and procedures, and regulatory frameworks.

No role profile can cover every issue that may arise within the post at various times.


The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described. Duties may be changed, after discussion, to suit the operational requirements of heylo.

Organisational Competencies

We want to make Heylo a great place to work and a great organisation that really delivers for its customers. Our values guide how we work, every day. Everyone within the organisation is expected to demonstrate the following:

Innovation

- We will always be striving to improve the quality of our execution to improve our service to our customers and our returns for our business.

Results focused

- We enjoy providing affordable housing for highly satisfied customers leading to dynamic growth and sustainable profitability for our business.

Collaboration

- We work together as a team and communicate effectively with our partners, customers and stakeholders.

Integrity

- We will act with honesty and aim to meet the highest ethical standards in our dealings with our colleagues, customers and stakeholders and in full compliance with our regulatory obligations.

Respect

- We support each other and value the contribution and ideas of others.

Salary and benefits

Salary:

26,000 - 30,000

Hours of work:

Full-time 39 hours per week with the ability to work up to 60 days a year home working. In this role, we expect there to be a degree of travel and flexibility, with some evening and weekend working as necessary.

Holiday:

25 days a year plus English Bank Holidays


For full details of the benefits we offer, see here

Who are Heylo?

Our Purpose

- Heylo helps aspiring homeowners and renters find a place to call home

Our Mission

- Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity

Our Vision

- To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric