Job Description

Work base: Coed Pella

As one of the biggest employers in the area, we want you to join our close working friendly team to provide business support Service to Social Care Teams.


Following the progression of a current team member, we now have a permanent vacancy available within the Workforce Business Support Team.


This is a fantastic opportunity to play a key role in a well-established and highly respected team. You'll provide direct support to the Workforce Development & Learning team, as well as assist Social Care Teams with Human Resources processes and Learning & Development activities.


You'll be fully supported and mentored by experienced colleagues as you take on a variety of responsibilities.


Your work will include, but not limited to, assisting managers with HR functions, supporting staff training and development needs. You will work closely with Workforce Development Officers to coordinate and manage learning events


You should have strong listening skills, accurate record-keeping and typing abilities, and a keen eye for detail. Integrity, resilience, and the ability to remain calm under pressure are essential qualities for this role.


We understand the importance of a healthy work-life balance. We offer flexible working options, which we can discuss during your interview.


This position supports a hybrid working model, allowing you to split your time between working from home and our modern office in Colwyn Bay.


Provisional interview date has been arranged for 18th September 2025.


If you'd like to find out more, we'd be happy to have an informal chat. Please feel free to contact Sarah or Sharon with any questions or just to get to know us better.





This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.

Manager details for informal discussion:

Sarah Gibbs, Senior Administrator & Service Liaison Officer


( sarah.gibbs@conwy.gov.uk / 01492 574073 )


Sharon Garland, Workforce Development Officer,


( sharon.garland@conwy.gov.uk / 014992 575618 )

Welsh Language Skills:

The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.


Conwy is committed to safeguarding. Qualifications and references will be verified.


Click here to discover the benefits of joining Team Conwy.


Learn more about our recruitment process by visiting our Recruitment Process Page


We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.


We welcome and encourage applicants from all backgrounds and experiences.


We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).


We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage.


Mae'r ffurflen hon ar gael yn Gymraeg hefyd.