Job Description

Job Title: Administrative Support - Registration & Careers

Location:

Clean Slate Solutions, The Trinity Centre, Market Square, North Ormesby, Middlesbrough TS3 6LD

Hours - 20 Hours Per week

Salary - 14,600

Reporting to:

Chief Executive Officer

1. About Clean Slate Solutions

Clean Slate Solutions (CSS) is a charity dedicated to transforming lives by helping individuals with past convictions find meaningful employment. We champion second chances and person-centred support, working across Teesside and North Yorkshire to connect employers with untapped talent. Our work is underpinned by values of dignity, inclusion, and hope - and a commitment to changing perceptions for good.

2. Role Purpose

As Administrative Support in the Registration and Careers department, you will play a key role in helping individuals begin their journey back into employment. From producing essential documents like CVs and disclosure letters, to supporting training pathways and managing data, your work will ensure candidates receive a smooth and supportive service. You'll work closely with the Head of Careers Development, liaising with candidates, training providers, and partner agencies.

3. Key Responsibilities

Provide day-to-day administrative support to the Registration and Careers team, including producing CVs, disclosure letters, and obtaining ID. Maintain professional communication with candidates (in person and by phone) and support multi-agency working. Use Microsoft Office confidently and demonstrate a willingness to engage with AI tools such as ChatGPT (training provided if necessary). Manage your own workload using the CRM system, ensuring administrative tasks are completed to a high standard and within set timescales. Liaise regularly with the Head of Careers Development regarding priorities, tasks, and workflow updates. Support the registration process where needed, including taking on delegated admin tasks. Work collaboratively within a team, adapting to occasional fast-paced demands. Act as a point of contact for our foundation of training providers, supporting candidates on their training journeys. Monitor candidate progress and ensure accurate and up-to-date record-keeping. Assist with a range of general administrative duties as required. Attend team meetings, training sessions, and undertake ongoing professional development. Promote equality, diversity, and inclusion in all aspects of your work. Understand and respect the Christian ethos of CSS. Comply with the Health & Safety Policy, GDPR and the Data Protection Act 2018. Undertake any additional duties deemed appropriate by your line manager.

4. What You Can Expect from Clean Slate Solutions

A full induction and ongoing support in your role. Reimbursement of agreed out-of-pocket expenses. Access to relevant training and development opportunities. A supportive and inclusive team environment. Insurance cover while carrying out your duties. Assistance in applying for a DBS check, if not already held.

5. Person Specification

Essential:

Strong administrative and organisational skills. Confident using Microsoft Office (Word, Excel, Outlook). Strong written and verbal communication skills. Able to manage workload independently and meet deadlines. Collaborative and team-oriented, with a flexible attitude. Understanding and respect for the ethos and values of CSS.

Desirable:

Experience working in an admin role, ideally within a charity or careers/employment setting. Familiarity with CRMs or case management systems. Experience working with individuals from diverse or disadvantaged backgrounds.
If you're detail-oriented, compassionate, and motivated by making a real difference in people's lives, we'd love to hear from you.

Job Type: Part-time

Pay: 14,600.00 per year

Expected hours: 20 per week

Benefits:

Additional leave Casual dress Employee discount Free parking Health & wellbeing programme On-site parking
Ability to commute/relocate:

North Yorkshire TS3 6LD: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you understand that this is a part time role and have you checked the salary?
Work Location: In person