Job Description

Are you well organised?

Can you communicate effectively?

Would you like to work for a growing, market leading business?

If you have answered 'Yes!', then Newton Property Management have an exciting new opportunity within our Aberdeen office.

We're looking to recruit a well organised, forward-thinking Administration Assistant, to add to our growing Property Management department. This role within the Newton Property Management team, presents an opportunity to join our vibrant and dynamic business.

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Role:

Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the 'Newton Way' customer excellence charter.

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Main responsibilities:

1. Customer Experience/Engagement

Responsible for the delivery of the 'Newton Way' customer excellence charter Building and maintaining relationships with both customers and contractors Responsible for processing and distributing regular customer communications
2. Administration co-ordination

Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers Responsible for the management, movement and recording of property keys Assist property managers with administration elements of customer insurance claims Assisting with the preparation and distribution of quarterly customer invoices Responsible for processing property sales
3. Record Keeping

Ensuring customer records are kept accurately and up to date Monitoring and maintaining both personal and shared mailboxes
4. KPI's

Customer satisfaction (complaints % and survey/interviews) Customer response times (% delivery vs target)

Specific skills, capabilities & requirements:

Previous experience in a customer service-based role Strong communicator Ability to work well as part of a team Proficient using Office 365 Ability to work to targets Works well under pressure Previous experience using a CRM based system is preferable, but not essential
Job Type: Full-time

Pay: 24,500.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Enhanced maternity leave Enhanced paternity leave Life insurance On-site parking Referral programme
Work Location: In person