Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job title - Admin Assistant


Salary - 25,646.40


Hours - Full-time 40 hours p/week


Monday - Friday (8am - 5pm)


1:4 Saturday morning Reception duties (8am - 1pm) with TOIL


We have an exciting opportunity for an

Admin Assistant

to join the client care team at

Wicstun Vets and assist with the day to day

of our busy 24-hour hospital, and two branch surgeries.

Your role and responsibilities

You must be able to work as part of a team as well as independently in supporting our clients, patients, and clinical teams in our busy practices. This is a rewarding and challenging role that will require teamwork and dedication.


This is an exciting time to join Wicstun Vets - joining the support team will allow you to work within an exceptional team - ensuring our patients receive the best possible care.

Responsibilities (but not limited to):

To work as part of a team as well as independently supporting our clients, patients, and clinical teams in our busy group. Answering telephones and diverting or taking messages ensuring prompt delivery and accurate details. Monitoring practice email and directing enquiries to the relevant department Accurately inputting patient data to the computer system as required Dealing with all general enquiries, explaining procedures in place and making new and follow up appointments. Advising clients of relevant charges, taking payments and providing receipts and invoices where applicable. Contact clients via phone, email, and written correspondence to chase overdue payments. Resolve billing issues or disputes professionally and compassionately Maintain accurate records of all communications with clients Holiday/sickness cover for the Client Care Team including reception duties

What kind of person you need to be:

Experience in a veterinary administrative role is desirable Be highly organised and with the ability to prioritise along with problem solving skills Excellent communication skills including difficult conversations Experience of working under pressure Possess sound decision-making skills and ability to work under own initiative Have a professional, polite, assertive telephone manner Excellent written communication skills

Benefits:

5 weeks holiday + bank holidays Additional paid day off to celebrate your birthday Enhanced equal family leave Enhanced sickness policy Extensive learning and development programmes Progression opportunities Staff discount schemes Recruitment reward scheme Wellness package, including; + Employee Assistance Programme (EAP)
+ Gym membership discount
+ Cycle2Work scheme
+ Eye care vouchers
+ Flu vaccine voucher


At Linnaeus, we are committed to supporting the physical and mental health of all our Associates.


We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.


Wicstun Vets - With an excellent support team in place, you'll be able to concentrate on what you do best in a friendly and supportive practice.


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk