Job Description

At Red Dragon Cleaning & Restoration, we pride ourselves on our high standards of service and customer care. We are looking for an individual to support us in maintaining these levels of service for our clients.

We deal with household and commercial Insurance Claims on behalf of many leading Insurers, ranging from fire damage, leaking appliances to major flooding.

The ideal candidate for this role will be self-motivated with the ability to work on their own and as part of a team. They will be punctual and professional with excellent written and verbal communication skills with a friendly, approachable manner. We are looking for somebody who is passionate about offering the highest level of service and has a flexible approach to work. Previous customer service and administrative experience would be advantageous.

The working hours will be Monday to Friday 8:30-16:30 with the possibility of some overtime during busier periods.

Main duties:

Providing excellent customer service via telephone and email. Update online portals. Contact Policy Holders to introduce the company and explain our role within their claim. Keep Policy Holders & Loss Adjusters informed of claim progress. Liaise with sub-contractors. Assisting with invoicing and processing payments. General administrative support.
Benefits:

Competitive rate of pay. Employee Assistance Programme. Joining a progressive, growing company. Friendly working environment. Training opportunities to suit the needs of the role. On-site parking. Canteen
Our facility is based in Ammanford, Carmarthenshire. We're a family-run business and due to company growth, we're looking for a hard-working, motivated Customer Service Assistant to join our friendly team.

A driving licence and own vehicle is preferred for this role due to the location of the premises and for reliability.

Please note: Due to the nature of our work, we have a very strict smoke-free working policy.

Job Types: Full-time, Permanent

Pay: 13.00-13.50 per hour

Expected hours: No less than 40 per week

Benefits:

Canteen Company pension Free parking On-site parking Private medical insurance
Experience:

Administrative: 1 year (required)
Work Location: In person