Job Description

Administration Assistant (Full-Time)

Location:

Mammoth Bathrooms, Bathgate

Hours:

Monday-Friday, 10am-7pm

Salary:

26,500 per year annum

Mammoth Bathrooms is growing, and we're excited to welcome a new Lead Caller to our Bathgate team. Your role will be to reach out to customers who have completed our online quote form for a bathroom installation. You'll be their first point of contact, making sure every enquiry is acknowledged promptly and handled with the friendly, professional service we pride ourselves on.

What you'll be doing

Calling new leads

daily

to make first contact and follow up.

Qualifying enquiries

to ensure they match the services Mammoth provides. Gathering essential information and logging each lead accurately.

Scheduling appointments

for the appropriate Design Consultant based on customer needs and availability. Maintaining excellent communication and representing Mammoth Bathrooms in a positive, friendly manner.

What we're looking for

Confident, clear phone communication skills. Friendly, approachable demeanour -- you're the first voice customers hear. Strong organisation skills and the ability to work consistently at pace. Someone proactive and comfortable handling a high volume of daily calls. Previous phone-based or customer service experience is essential.

What we offer

Stable weekday hours --

Monday to Friday, weekends may be available.

Supportive office environment in Bathgate. Full training on our process, our bathroom bundles, and lead qualification. Opportunities to grow with a rapidly expanding business.
If you communicate well, enjoy speaking with people, and want to be part of a company known for honesty and transparency, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Work Location: In person