Job Description

Company Overview

Behavioural Referrals Ltd is a leading veterinary practice that specialises in small animal behaviour medicine. Under the guidance of Practice Principal Sarah Heath, a recognised expert in the field, we provide tailored behavioural modification programs and comprehensive support for managing behavioural disorders in pets.

Summary

An opportunity has arisen for a part-time Administration Assistant to join our fast-paced small animal behavioural medicine referral practice. You will work under the direction of the Assistant Practice Manager and the Office Supervisor, and alongside a supportive team of administrators, vets, rehabilitation coaches, and a veterinary physiotherapist.

We are looking for someone who is able to multi-task, well-organised, and willing to take on a variety of administrative tasks. While you will have a main focus area, such as phones or diary management, you will receive full training across all admin sections and be expected to contribute to each as needed. This role offers great variety and the opportunity to develop a wide skill set in a specialist veterinary environment.

The ideal hours would be 1pm-6pm but this can be discussed.

Responsibilities

Processing referrals & being first point of call for new clients Answering phones and responding to emails Managing veterinary diaries and booking appointments Preparing paperwork and medications ahead of appointments Providing support across other admin areas as required such as dispensing medication from veterinary prescriptions as needed & processing insurance claims
You will be trained in each area to allow you to provide flexible cover and support across the team when needed.

Requirements

Minimum 2 years' experience in an administrative role Minimum 1 year experience in a Veterinary practice Excellent IT, numeracy, and organisational skills Clear communication and a professional, methodical approach Ability to work collaboratively within a fast-paced team Confidence handling client enquiries by phone and email
If you are passionate about supporting animal welfare and want to be part of a dedicated team, we invite you to apply today for the Administrative Assistant position at Behavioural Referrals Ltd!

Job Types: Part-time, Permanent

Pay: 12.60 per hour

Expected hours: 25 per week

Benefits:

Company pension Employee discount Free flu jabs On-site parking
Work Location: In person