Job Description

Purpose of the post:

Be the face of the Eco-Power Stadium by being responsible for the stadium's main reception area welcoming and greeting visitors and deliveries.

Provide administration support across Club Doncaster.

Key duties and responsibilities:

Provide excellent customer services for people visiting the Eco-Power Stadium. Provide a welcoming environment for staff and visitors. Sign visitors in and out, following Club Doncaster Health and Safety/Safeguarding procedures. Responsible for the phone line into reception, handling varied queries and transferring through the relevant person(s) or department(s). Handling the reception email address by responding to queries and forwarding on emails to relevant person(s)/department(s). Manage outgoing post from the organisation, and having confidence using a franking machine. Manage the Your Parking Space system, dealing with car parking fines and ensuring staff and company vehicles are whitelisted. Provide signage for events, where appropriate. Handle incoming deliveries, ensuring all parcels and mail is delivered to the right person(s)/departments(s). Work with internal staff on the Wall of Fame and Club Doncaster lottery. Handle Car Boot enquiries. Handle incoming charity requests into the organisation. Support with Doncaster Rovers birthday announcements and requests. Ensure signing-in sheets are kept updated and every visitor signs-in when on-site. Oversee the Club Doncaster Van and Mini Buses procedure, ensuring staff follow the procedure correctly and be the responsible person for the signing in and out book and keys. Ensure stationary is kept updated across the Club. Support with the distribution and allocation of match day programmes. Be on hand to support the Operations Manager or Chief Executive Officer with any administrative tasks, where appropriate.

Club Doncaster:

Active participation in continuing professional development. Act at all times with utmost good faith to the club(s) and company. Devote full attention and ability to fulfilment of the duties required by the role. To work closely with fellow staff, maintain good relationships, and collaborative working practices. To work with colleagues throughout Club Doncaster to extend knowledge and skills in order to identify and develop best practice. To undertake other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job. To maintain the quality of service provision, regularly evaluating work and seeking to make improvements. Present a professional image when dealing with both internal and external contacts and partners, acting in a professional manner at all times. To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.

Person specification:

Our non-negotiables:

1. Be punctual and prepared for all meetings.

2. Clear and respectful communication with your peers and customers.

3. Keeping to deadlines set by your line manager or senior management.

Our values:

We are

proud

of our work and our working environment(s). We are

passionate

about everything we do. We are

high performing

in everything we do. We move

forward as one

as a group of staff and organisation.

Character specification:

Embody high energy, enthusiasm and humility. Being customer focused in providing the best supporter or client experience possible. Perform all assigned tasks efficiently and in a timely manner. Flexibility in doing things differently to improve efficiency. Able to communicate effectively and confidentially individually and in group situations. Listen and respects other people's views and opinions. Can develop open and effective relationships with all colleagues. Awareness of impact of own behaviours on others and is able to modify approach or style to achieve results.

Important information:

The above mentioned duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities, commensurate with the grading of the post, without changing the general character of the post.

Applicants must hold a full driving licence. It is the employee's responsibility to ensure up-to-date documentation is provided to Club Doncaster.

About Club Doncaster:

Club Doncaster is the elite brand of sporting organisations working to support and strive forward our community. Our spoken aim is to be:

an ambitious and successful club of which the community is proud of.

We work with a culture that promotes unity, creativity and aspiration to promote success - this is why we are Club Doncaster.

We look for people with passion, honesty and who embrace a challenge on a daily basis, with the energy and passion to strive forward and prove each day.

Safeguarding:

Club Doncaster takes its safeguarding responsibility very seriously. This means recruiting the correct people for Club Doncaster.

We acknowledge our clear responsibility to safeguard children and vulnerable groups in our care, and have policies and guidelines to ensure this.

The successful candidate will have to complete an Enhanced DBS check before starting employment with the club.

Equal opportunities:

Club Doncaster is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Our Recruitment and Selection Policy, Code of Conduct, Diversity & Equality Policy,Equal Opportunities Policy and Right to work in UK Policy are available to all applicants on request.

Job Types: Full-time, Permanent

Pay: 22,900.00-24,000.00 per year

Additional pay:

Commission pay
Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Employee discount Free fitness classes Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Paid volunteer time Store discount
Schedule:

Day shift Monday to Friday
Work Location: In person