Job Description

Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a full time vacancy (37.5hours Monday to Friday 9am to 5pm) for a Band 2 Administration Assistant with ADHD and Autism Team. Successful candidate must be willing to travel to and work across offices located at Keegan Court, Grassbanks, Gateshead, NE10 8DX and St. Nicholas Hospital, Gosforth, Newcastle upon Tyne NE3 3XT
This is a very busy services and the successful post holder will bea member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.Candidates mustbe adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Assistant.
Main duties of the job
Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experience including, but not limited, to the following: (see job description for further information):
Experience working in a customer / patient focused environment (face to face and telephone)
General administrative duties
Fast, accurate typing/keyboard skills
Typing letters/reports
Ability to be self-directed, motivated and be able to contribute positively within a team
Ability to change tasks at short notice
Reliable and punctual
The post holder will be expected to demonstrate flexibility in the role
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Details
Date posted
21 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
263-CCG25-227-HN-A
Job locations
Keegan Court
Gateshead
NE10 3DX
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 21st July2025
Closing date : 4th August2025
We welcome your application.
Please note this vacancy may close earlier than the stated date above.
Previous applicants need not apply.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 21st July2025
Closing date : 4th August2025
We welcome your application.
Please note this vacancy may close earlier than the stated date above.
Previous applicants need not apply.
Person Specification
Qualifications and Training
Essential

• OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
• Good general level of education to O-Level/ GCSE or equivalent in English Language
• NVQ in Business Administration (or equivalent)

• NVQ Level 2 in Customer Care (or equivalent)

• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative

• Knowledge of working in an NHS environment

• Experience of working in an administration role
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

• Experience of working in an NHS/healthcare setting
• Experience using stock
• Experience of working with paper-based and electronic filing systems

• OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
• Good general level of education to O-Level/ GCSE or equivalent in English Language
• NVQ in Business Administration (or equivalent)

• NVQ Level 2 in Customer Care (or equivalent)

• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative

• Knowledge of working in an NHS environment

• Experience of working in an administration role
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

• Experience of working in an NHS/healthcare setting
• Experience using stock
• Experience of working with paper-based and electronic filing systems