Job Description

As part of the Information Governance Team, you will provide high-quality administrative support across all Hospice departments. Your work will help ensure the effective and efficient delivery of services, in line with our strategic objectives.
Main duties of the job
Delivering accurate and timely administrative support
Assisting with data management and record keeping
Supporting colleagues across different departments
Upholding confidentiality and information governance standards
About us
Alice House Hospice is seeking a motivated and enthusiastic individual to join our Information Governance Team. This is a fantastic opportunity for someone eager to develop their administrative skills while contributing to the vital work of our Hospice.
Details
Date posted
18 August 2025
Pay scheme
Other
Salary
10 to 12.21 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
B0169-25-0010
Job locations
Alice House
Wells Avenue
Hartlepool
TS24 9DA
Job description
Job responsibilities
JOB PURPOSE
1.1To work as a member of the Information Governance Team in the provision of a high quality administration service across all departments within the Hospice to enable effective and efficient delivery of services in line with the Hospices strategic objectives.
2.0 KEY TASKS
To work as a member of the Information Governance Team in the provision of a high quality administrative service to all departments within the Hospice.
Under the direction of the Administration Lead, to provide administrative support to all members of the Information Governance Team, with specific responsibility as detailed below:
General office administration tasks required by members of the Information Governance Team such as photocopying, filing, archiving and data inputting.
To assist with the production of basic business documents such as letters.
To assist with the booking of rooms and equipment ensuring that facilities and resources are available as and when required.
To assist with the smooth running of the main Hospice reception, welcoming patients and visitors to the Hospice in a professional and friendly manner and the timely and courteous answering of the switchboard and transferring calls or taking messages as appropriate and receiving and process of donations. All reception functions should be carried out in accordance with the Reception Procedure file.
3.0 GENERAL RESPONSIBILITIES
3.1 The post will require an enhanced DBS check.
3.2 The post holder will be required to ensure that all tasks are carried out in accordance with the Law, the Hospices Philosophy and in the spirit of collective responsibility, equality and diversity.
3.3 The above is indicative of the role to be carried out but may change from time to time in consultation with the post holder and in line with service need.
4.0 ADDITIONAL RESPONSIBILITIES
To support and be involved in fundraising activities in collaboration with the Fundraising Team as appropriate.
To ensure, in all circumstances, that you represent the Hospice in a positive light.
PLEASE NOTE:
Only applicants who complete and submit theAlice House Hospice Application Packwill be considered for shortlisting. Application packs may be requested by contactingHR@alicehousehospice.co.uk
Job description
Job responsibilities
JOB PURPOSE
1.1To work as a member of the Information Governance Team in the provision of a high quality administration service across all departments within the Hospice to enable effective and efficient delivery of services in line with the Hospices strategic objectives.
2.0 KEY TASKS
To work as a member of the Information Governance Team in the provision of a high quality administrative service to all departments within the Hospice.
Under the direction of the Administration Lead, to provide administrative support to all members of the Information Governance Team, with specific responsibility as detailed below:
General office administration tasks required by members of the Information Governance Team such as photocopying, filing, archiving and data inputting.
To assist with the production of basic business documents such as letters.
To assist with the booking of rooms and equipment ensuring that facilities and resources are available as and when required.
To assist with the smooth running of the main Hospice reception, welcoming patients and visitors to the Hospice in a professional and friendly manner and the timely and courteous answering of the switchboard and transferring calls or taking messages as appropriate and receiving and process of donations. All reception functions should be carried out in accordance with the Reception Procedure file.
3.0 GENERAL RESPONSIBILITIES
3.1 The post will require an enhanced DBS check.
3.2 The post holder will be required to ensure that all tasks are carried out in accordance with the Law, the Hospices Philosophy and in the spirit of collective responsibility, equality and diversity.
3.3 The above is indicative of the role to be carried out but may change from time to time in consultation with the post holder and in line with service need.
4.0 ADDITIONAL RESPONSIBILITIES
To support and be involved in fundraising activities in collaboration with the Fundraising Team as appropriate.
To ensure, in all circumstances, that you represent the Hospice in a positive light.
PLEASE NOTE:
Only applicants who complete and submit theAlice House Hospice Application Packwill be considered for shortlisting. Application packs may be requested by contactingHR@alicehousehospice.co.uk
Person Specification
Experience
Essential

• Experience and knowledge of working in a public facing environment
• To be able to demonstrate the ability to work as part of a team and to work on own initiative.
• Good written and verbal communication skills.
• Good IT skills including knowledge of the full range of software within Microsoft Office (with training) and using the Windows operating systems in a networked environment.
• To comply with the Hospices Equality and Diversity policy and to behave in ways that are consistent with fair and equal treatment for all.
• Understanding of and commitment to collective responsibility.
• Very good at timekeeping and 100% commitment to all job tasks given.

• Experience and knowledge of working in a public facing environment
• To be able to demonstrate the ability to work as part of a team and to work on own initiative.
• Good written and verbal communication skills.
• Good IT skills including knowledge of the full range of software within Microsoft Office (with training) and using the Windows operating systems in a networked environment.
• To comply with the Hospices Equality and Diversity policy and to behave in ways that are consistent with fair and equal treatment for all.
• Understanding of and commitment to collective responsibility.
• Very good at timekeeping and 100% commitment to all job tasks given.