Job Description

Kirkby Health Centre JOB DETAILS Job Title Admin Assistant/Receptionist Post Holder JOB PURPOSE To provide a helpful, efficient and comprehensive reception and administration service for staff, patients and visitors to the practice, working within agreed policies and procedures. PRINCIPLE ACCOUNTABILITIES 1. To deal with enquiries from patients, visitors, other Healthcare professionals and outside agencies, providing information, taking messages 2. To organise appointments for clinical staff.



3. To process requests for prescriptions as per procedures. 4. To process internal and external mail.



5. To prepare clinic notes for nurses 6. To update computer patients records following attendance in surgery, clinics and hospital appointments 7. To organise transport according to protocol 8.



To follow procedures to ensure patient follow up 9. To ensure home visits and messages are recorded in the appropriate way 10. To ensure patient confidentiality 11. To implement the out of hours message service 12.



To help ensure safety and security, both personal and property including patients records and prescriptions and equipment 13. To provide clerical duties including audio typing, scanning, data entry, photocopying, faxing, filing and disposal of confidential waste 14. To ensure all electronic referrals and discharges are processed 15. To process electronic pathology links 16.



To participate in training events relevant to the post and for the enhancement of services provided by the practice 17. To provide cover for colleagues during periods of absence and sickness 18. To adhere to the Practice Policies and Procedures including Health and Safety This list is not exhaustive and duties will need to be undertaken to ensure the smooth and efficient running of the practice. Infection Control Apply and follow infection control measures within the practice according to local and national guidelines.

This includes:

Universal handwashing and hygiene precautions MOST CHALLENGING ELEMENTS OF THE POST To respond to the requests and demands from patients, visitors and staff whilst ensuring the highest standards of customer care are maintained. To follow the practice code of conduct as described in the staff handbook.