Job Description

Job description

About us

We are a well-established family business who operate in the North East region. We're looking to recruit an enthusiastic and efficient Administration Assistant with great customer service skills to join our team Darlington.

Job description - Administration Assistant - Maternity Cover

As the first point of contact for customers, the successful candidate will play a pivotal role in driving the business' success, through building strong customer relationships, understanding their needs and ensuring we can meet them. This role is integral to the efficient and smooth running of the business, as such, you will thrive on working in a fast-paced environment and be able to effectively communicate with customers, colleagues and other key stakeholders. The position is advertised as temporary to cover maternity leave, for approximately 10-11 months.

Role & Responsibilities

As an Administration Assistant, your primary duties will be to manage the weighbridge operations, answer inbound calls, take sales orders, promote the business services and deal with customer enquiries/queries.

Responsibilities include:

General administrative duties including being first point of contact for customers answering the telephone/emails, portraying an excellent company image to encourage repeat business Take orders accurately including associated administration, inputting the details onto the computer system Be proactive in promoting the full product range (cross promotion) to all customers by identifying customer needs Liaise with customers assisting with enquiries, requests and concerns, resolving any issues in a timely manner Invoicing Various other activities associated with a busy transport office Work alongside colleagues to share experience and knowledge to provide customers with a high level of service delivery Providing support to colleagues in the logistics department and to management when required. Ensure the office areas are kept tidy and the notice board up to date.

Key skills, experience and/or qualifications required:

Confidentiality is of the utmost importance Excellent verbal & written communication skills, with confidence to liaise and influence at all levels Exceptional customer service skills Strong organisational, planning & problem-solving skills with excellent attention to detail Strong team player with the ability to work to own initiative Ability to multitask and prioritise tasks effectively working in a fast-paced environment while maintaining attention to detail Proficient IT skills with working knowledge of MS Office including Outlook, Word and Excel with a high level of accuracy and speed when inputting numeric data Experience in invoicing would be an advantage, but not essential as training will be given Previous experience in Waste Management / Skip operations is desirable but not essential
42.5 Hours per week + Saturday mornings on a rota, Saturday's paid at overtime rate.

Previous applicants need not apply.

If you do not hear within 2-3 weeks, please assume that you have been unsuccessful.

Job Types: Full-time, Fixed term contract
Contract length: 10-11 months

Pay: From 12.50 per hour

Benefits:

Company pension On-site parking
Application question(s):

Will you be able to reliably commute to Darlington DL1 2NG for this job?
Experience:

Administrative: 1 year (preferred)
Work Location: In person