Job Description

An exciting opportunity has arisen for an Administration Assistant to support the work of the Cancer Research Cluster based at the Freeman Hospital. We run a wide portfolio of solid tumour and haematology cancer research studies which range from simple Biomarker collections to very complex first in human, first in class trials. The post holder will work closely with the cancer management team, trial co-ordinators and data managers. This varied and challenging post will see you working with the team to manage our research portfolio feasibility and assist them with clerical and administrative support. Responsibilities will include liaising with Trust and University research and finance staff, Sponsors and Regulatory bodies. You will work closely with the rest of our Multi-Disciplinary Team to provide the best service possible for our participants and other stakeholders. The post offers substantial opportunity for personal and professional development.
You will also have excellent communication skills, be able to multitask, have meticulous attention to detail and see problem solving as an enjoyable challenge.

• Interview Date Wednesday 09 July 2025
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE
Main duties of the job

• Experience in Research administration and understanding of research terminology
• Knowledge and understanding of NIHR procedures and objectives
• Knowledge of Research Governance Framework and current national systems for clinical research in the NHS
• Experience of organising diaries, meetings, patient appointments and allocation of resources
• Experience of using Calendars Mail Groups, and working knowledge of NHS system i.e., eRecord, ATOM, Oracle etc
• Experience of using and working with databases
• NHS secretarial experience

About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Details
Date posted
05 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,625 to 25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
317-2025-22-037
Job locations
Freeman Hospital
317 01 Freeman Hospital
NE7 7DN
Job description
Job responsibilities

• Act as first point of contact for Research queries/suggestions/problems; signposting to relevant person/team efficiently and effectively. Receive and deal with incoming queries via Reception, generic mailboxes, email, telephone and face to face in a polite, customer focused and professional manner, redirecting/signposting and/or using initiative to deal with queries where appropriate and assignment to relevant personnel and follow up until query closure
• Assist with production of letters, documents & reports in relation to Research as directed by Line Manager/team
• Contribute to implementation of systems/processes in ensuring systems work effectively and efficiently in relation to the role
• Contribute to a comprehensive efficient and effective administration and clerical service to the Research Secretarial Team

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Job description
Job responsibilities

• Act as first point of contact for Research queries/suggestions/problems; signposting to relevant person/team efficiently and effectively. Receive and deal with incoming queries via Reception, generic mailboxes, email, telephone and face to face in a polite, customer focused and professional manner, redirecting/signposting and/or using initiative to deal with queries where appropriate and assignment to relevant personnel and follow up until query closure
• Assist with production of letters, documents & reports in relation to Research as directed by Line Manager/team
• Contribute to implementation of systems/processes in ensuring systems work effectively and efficiently in relation to the role
• Contribute to a comprehensive efficient and effective administration and clerical service to the Research Secretarial Team

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential

• oGood general education (with GCSE English Language or equivalent at grade 4 or above)
• oNVQ level 3 (or equivalent qualification/experience) plus relevant practical experience of working in an office environment

Knowledge & Experience
Essential

• oNHS experience and working knowledge of confidentiality issues

Desirable

• oExperience in Research administration and understanding of research terminology
• oKnowledge and understanding of NIHR procedures and objectives
• oKnowledge of Research Governance Framework and current national systems for clinical research in the NHS
• oExperience of organising diaries, meetings, patient appointments and allocation of resources
• oExperience of using Calendars Mail Groups, and working knowledge of NHS system i.e. eRecord, ATOM, Oracle etc.
• oExperience of using and working with databases
• oNHS secretarial experience

Skills & Abilities
Essential

• oAbility to exercise independence and judgement in the arrangement of administrative work, within laid down policy and procedures
• oIT skills to include office packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• oExcellent organisational, communication and interpersonal skills

Person Specification
Qualifications & Education
Essential

• oGood general education (with GCSE English Language or equivalent at grade 4 or above)
• oNVQ level 3 (or equivalent qualification/experience) plus relevant practical experience of working in an office environment

Knowledge & Experience
Essential

• oNHS experience and working knowledge of confidentiality issues

Desirable

• oExperience in Research administration and understanding of research terminology
• oKnowledge and understanding of NIHR procedures and objectives
• oKnowledge of Research Governance Framework and current national systems for clinical research in the NHS
• oExperience of organising diaries, meetings, patient appointments and allocation of resources
• oExperience of using Calendars Mail Groups, and working knowledge of NHS system i.e. eRecord, ATOM, Oracle etc.
• oExperience of using and working with databases
• oNHS secretarial experience

Skills & Abilities
Essential

• oAbility to exercise independence and judgement in the arrangement of administrative work, within laid down policy and procedures
• oIT skills to include office packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• oExcellent organisational, communication and interpersonal skills