Job Description

Job Overview

Administrative Duties

Register new patients and process patient records accurately Summarise and scan clinical correspondence Maintain and update patient records, ensuring accuracy and confidentiality Process referrals, hospital letters, and test results as directed Support QOF, recalls, and chronic disease monitoring admin tasks Provide clerical support to GPs, nurses, and the wider MDT

Data Protection & Governance

Adhere strictly to

GDPR, confidentiality, and Caldicott principles

Follow practice policies and NHS information governance standards Support clinical safety and risk management through accurate data handling

Practice Support

Assist with audits, data collection, and reporting Maintain stock of stationery and office supplies Support digital triage systems and online services Participate in team meetings and mandatory training

Person SpecificationEssential

Excellent communication and interpersonal skills Strong organisational and time management skills High level of accuracy and attention to detail Confidence using IT systems (Word, Outlook, clinical systems) Ability to handle confidential information appropriately Calm and professional under pressure Willingness to follow protocols and clinical safety procedures

Desirable

Previous experience in a GP practice, NHS, or healthcare setting Knowledge of SystmOne Understanding of NHS structure and primary care services Experience with medical terminology

Skills & Competencies

Patient-focused approach Teamwork and collaboration Problem-solving Flexibility and resilience Cultural sensitivity and professionalism

Training & Development

Full induction provided Ongoing mandatory training (e.g. safeguarding, infection control, data protection)
Job Type: Full-time

Pay: 12.21 per hour

Expected hours: 37.5 per week

Work Location: In person