Job Description

Job Reference

AA-PWCS-C-133316

Salary Description

12.60 per hour (Real Living Wage Employer) plus excellent benefits

Contract Type

Permanent

Location

Orton Southgate ,

Peterborough

Advert

Join our Team!

Role:

Administrative Assistant

Location:

Peterborough

Hours:

Full Time - 37.5 hours per week (Monday to Friday)

Contract Type:

Permanent

We're looking for an organised, people-focused Administrative Assistant to support our small, friendly team here at Progreen Weed Control Solutions, in delivering exceptional customer care and ensuring smooth day-to-day operations. This is an exciting opportunity to be part of a business where your contributions truly matter.

About the Role:

As an Administrative Assistant, you'll play a key role in supporting our customers and team. Your day-to-day will include:


Customer Relationships: Building strong relationships via phone, email, or in-person. You'll ensure every customer has a consistent and supportive experience. Enquiry Management: Handling enquiries and complaints promptly across channels (web, email, phone), in line with our service-level targets. Returns & Stock Visibility: Accurately processing returns and updating systems in real-time to support the sales team with stock information. Phone & Admin Support: Taking incoming calls, dealing with queries about deliveries and new sales orders, and ensuring all messages reach the right team members quickly. CRM Management: Keeping our CRM system fully updated to ensure smooth, informed communication across the business. Invoicing: Sending copy invoices and completing general administrative tasks.

About You:

You will have a passion for customer service excellence and enjoy building strong and effective relationships with customers and colleagues. You will be organised and customer focussed, and able to maintain a professional attitude when performing your role - demonstrating empathy, compassion and commitment when speaking with our loyal customers. You will be confident using Microsoft Office and CRM systems.

Why Progreen?

Progreen is part of the WCF Ltd group where we do things differently! We're proud to be an employee-owned business, with a team that puts respect, customer excellence, and curiosity at the heart of everything we do. Your voice matters, your ideas are welcomed, and your efforts directly contribute to our collective success.

Benefits We Offer:

Employee Ownership: Share in our success through various share schemes Real Living Wage Employer - currently 12.60 per hour, reviewed annually 33 days holiday per year (including bank holidays) Life Insurance & Pension Scheme Full induction training to help you succeed from day one Employee Discount Programs - including exclusive WCF perks (from discounted pet food to glamping holidays!) Employee Assistance Programs for health, wellbeing and support.

Interested?

We'd love to hear from you!