Job Description

About Us

LDT Contractors is a rope access maintenance and window cleaning company. We pride ourselves on delivering safe, efficient, and innovative solutions for working at height across a range of industries. As part of our continued growth, we're looking for an organized and proactive

Admin Assistant

to join our team and support our operational excellence.

Role Overview

As a Admin Assistant, you will act as the first point of contact for client inquiries and provide vital administrative support to the team. You will work predominantly alongside our Service Manager, while occasionally assisting our Operations Managers, Health & Safety Director, and Managing Directors as needed. This role is critical in ensuring smooth communication between clients, management, and operational teams, while maintaining accurate records and delivering excellent customer service.

Key Responsibilities

Manage and respond to helpdesk inquiries via phone and email. Maintain accurate job logs, client records, and compliance documentation. Liaise with clients to provide updates, answer queries, and ensure high levels of customer satisfaction. Support operational teams with administrative tasks, including profit and loss reporting and analysis. Assist with documentation and keeping this up to date. Assist in managing our company fleet

Skills & Requirements

Previous experience in an administrative or helpdesk role (construction or industrial sector advantageous). Basic understanding of financial reporting (profit and loss experience desirable). Excellent organizational and multitasking abilities. Strong communication skills, both written and verbal. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Ability to work well under pressure and meet deadlines. Knowledge of rope access industry (IRATA) is desirable but not essential - training provided.

What We Offer

Competitive salary package. Opportunity to work within a dynamic and supportive team. Career development and industry training opportunities. A chance to be part of a growing company.
Please note salary is dependent on experience.

Job Types: Full-time, Permanent

Pay: 20,000.00-25,000.00 per year

Benefits:

Casual dress Company events Company pension Free flu jabs On-site parking
Application question(s):

Do you drive?
Experience:

Administrative: 1 year (preferred)
Work Location: In person