Job Description

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.
We are looking to appoint an enthusiastic, efficient and motivated individual to join our extremely busy administration team. You will be responsible for welcoming patients/visitors to The Heart & Lung Departmentand ensuring all cardiac investigations are logged/booked according to National Targets.
You must have the ability to work well under pressure to meet deadlines as well as the ability to work as a team player. Competent computer skills are essential and a cheerful, flexible approach to the workload is necessary. This is a busy role which will involve multi-tasking with ever-changing priorities.
You will work alongside the existing administrative and management team. A good understanding of Reception, managing clinicsand National Targets is required.
This post is ideal for an individual with a strong administrative background who thrives in a team environment and has good organisational skills with a high level of computer literacy. They should also have good communication and prioritisation skills. The successful candidate will also need to be able to work on their own initiative.
Main duties of the job
Logging and booking diagnostic tests.
Managing diagnostic waits in accordance with National Targets and the Patient Access Policy.
Working on Reception, greeting and booking patients into the department. Dealing with all queries, completing outcomes, taking telephone calls.
Dealing with all patient telephone queries.
For further details / informal visits contact: Alana Horne
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Investing in the health and wellbeing of our staff is really important to us.We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours.We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working.You can select your preferences upon application
Details
Date posted
26 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
22,383 a year per annum
Contract
Permanent
Working pattern
Part-time
Reference number
205-7090026
Job locations
Royal Stoke University Hospital
University Hospitals of North Midlands Newcastle Road
Stoke on Trent
ST4 6QG
Job description
Job responsibilities
Logging and booking diagnostic tests.
Managing diagnostic waits in accordance with National Targets and the Patient Access Policy.
Working on Reception, greeting and booking patients into the department. Dealing with all queries, completing outcomes, taking telephone calls.
Dealing with all patient telephone queries.
For further details please see the attached job description or contact the hiring manager. Job description
Job responsibilities
Logging and booking diagnostic tests.
Managing diagnostic waits in accordance with National Targets and the Patient Access Policy.
Working on Reception, greeting and booking patients into the department. Dealing with all queries, completing outcomes, taking telephone calls.
Dealing with all patient telephone queries.
For further details please see the attached job description or contact the hiring manager.
Person Specification
Essential Qualifications
Essential

• Good general education to include GCSE English or equivalent

Knowledge, Skills, Training & Experience
Essential

• Administration, clerical and reception background
• Good PC and communication skills
• Knowledge of patient administration and other related systems
• Previous experience in working in a Health Care environment

Desirable

• Knowledge of hospital EPR systems
• Knowledge of IP & OP waiting lists including RTT & pathways

Person Specification
Essential Qualifications
Essential

• Good general education to include GCSE English or equivalent

Knowledge, Skills, Training & Experience
Essential

• Administration, clerical and reception background
• Good PC and communication skills
• Knowledge of patient administration and other related systems
• Previous experience in working in a Health Care environment

Desirable

• Knowledge of hospital EPR systems
• Knowledge of IP & OP waiting lists including RTT & pathways