Job Description

Job Overview

We are seeking a highly organised and proactive Administrative Assistant to join our team. This role involves providing essential administrative support to ensure the smooth operation of our office. The ideal candidate will possess excellent communication skills, proficiency in various computer programmes, and a keen eye for detail. This position offers an opportunity to develop valuable skills within a professional environment, supporting daily office functions and contributing to organisational efficiency.

Responsibilities

Act as the first point of contact for carers, handling calls and emails with empathy and professionalism.

Maintain accurate records of carers and service interactions in line with data protection and confidentiality policies.

Assist in scheduling appointments, support sessions, and group activities.

Prepare and distribute information packs, newsletters, and resources for carers.

Support fundraising and awareness campaigns by managing mailing lists and event logistics.

Process referrals and liaise with internal teams to ensure timely support for carers.

Manage office supplies and coordinate with suppliers.

Assist with basic finance tasks such as expense tracking and petty cash.

Provide general administrative support to staff and volunteers.

This role is ideal for candidates eager to utilise their administrative skills within a supportive team environment. Applicants should demonstrate professionalism, organisational ability, and proficiency in relevant software tools.

General Responsibilities:

Keeping up to date with general administration associated with the service.

Attend meetings, present information related to the service.

Participate in quality assurance and evaluation, including report writing, keeping statistics and attending meetings to report and monitor project progress.

Carry out other duties as requested by the Deputy Chief Officer, and to support the team effort.

Abide by all the policies and procedures of NSC.

Other duties coincidental to the position and reasonably asked of you in line with climate, contract and Association progression.

The jobholder must also have a commitment to the Association's ideals, confidentiality and equal opportunity policies.

This job description may be reviewed from time to time to consider the changing circumstances of the Association and the development of the project, following discussion with the post holder.

PERSONAL SPECIFICATION

Essential Skills & Qualifications

Strong organisational and time-management skills.

Excellent communication skills with a compassionate and empathetic approach.

Proficiency in Microsoft Office Suite and basic database management.

Ability to maintain confidentiality and handle sensitive information.

Ability to work independently and collaboratively in a small team environment.

Desirable Skills

Previous experience in a charity or community support setting.

Understanding of issues faced by unpaid carers.

Experience with CRM systems or charity management software.

Personal Attributes

Warm, approachable, and supportive.

Flexible and adaptable to changing priorities.

Passionate about making a positive difference in the lives of carers.

This vacancy is subject to an Enhanced Disclosure - DBS.

Job Types: Part-time, Fixed term contract
Contract length: 15 months

Pay: 11,428.56 per year

Expected hours: 18 per week

Benefits:

Company pension On-site gym On-site parking
Work Location: In person