Job Description

Highborder Lodge is a residential care home providing personal care to up to 40 service users. The service provides support to service users requiring care and support, some of whom live with dementia.

The purpose of the role is to provide excellent administrative support to the management team at Highborder Lodge, to enable them to meet their objectives and to liaise with the wider business as required.

Monday - Friday 9am - 1pm (possible flexibility with days of the week). Possible 4 days (9am - 2pm) but must include a Monday.

Key responsibility and duties

Duties will include general correspondence and preparation / submission of documents and packs of information to stakeholders, including to other departments e.g. invoices to finance;

To provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure that documents are well presented and fit Highborder Lodge branding;

To support the management team with diary management and preparing for meetings / assessments;

Assist with up-dating all service user records including care plans and risk assessments;

To liaise with staff as required to support with the cover of shifts;

Supporting the recruitment and onboarding process for new employees and liaising with HR, as required;

To support the management team to liaise with GP surgeries / pharmacies to manage medication stocks effectively;

To facilitate routine health and safety checks, as required;

Attend training courses and sessions, as required;

Maintain service users, staff and business confidentiality at all times;

To respond positively to challenges, as they arise;

Any other duties as requested, within the reasonable remit of an Administrator role

Personal attributes

A positive, can do attitude;

A professional manner, remembering at all times that you are working in the service users' home;

Solutions focussed;

Flexible and adaptable

Essential experience, knowledge and skills

Demonstrable administration experience;

Excellent communication skills - both verbal and written with demonstrable experience of building positive working relationships and rapport with various stakeholders;

Willingness to work flexibly and to keep knowledge and skills up-to-date;

Caring and compassionate towards service users in need of care and support;

Commitment to respecting the rights of service users at all times and to promoting privacy, dignity and independence;

Self-motivated and reliable;

Good level of touch-typing skills with the ability to minute meetings;

Good level of numeracy skills;

A proficient user of Microsoft Office - specifically Word, Excel and Outlook;

Ability to multi-task and work under pressure in a fast-paced environment, where routine tasks are essential to the efficient running of Highborder Lodge

Essential physical requirements

Ability to access and move around the office spaces

Desirable experience, knowledge and skills

Experience in a similar care setting

Job Type: Permanent

Pay: 13.50-14.50 per hour

Expected hours: 20 per week

Benefits:

On-site parking
Work Location: In person