Job Description

This is a challenging yet interesting role in a niche market, where you'll interact with buyers, sellers, and experts from around the world. We're looking for a confident and proactive team player to handle a variety of administrative tasks, support customers, and represent Vectis as the first point of contact. If you're organised, communicative, and thrive in a dynamic environment, this could be the perfect fit.

Key Responsibilities

Answer incoming phone calls from the general public in a professional and courteous manner Respond to emails confidently and professionally Assist in locating missing items from the warehouse Work collaboratively with colleagues as part of our close-knit team Handle customer complaints with empathy and efficiency Manage reception duties and represent Vectis as the face of the company Maintain accurate records and documentation Support general office administration including filing, data entry, and scheduling Liaise with internal departments to ensure smooth communication and workflow

Person Specification

Essential:

Excellent communication skills, both written and verbal Strong organisational skills and attention to detail Ability to work well under pressure and manage multiple tasks Friendly and approachable manner Team player with a positive attitude Proficient in Microsoft Office (Word, Excel, Outlook)

Desirable:

Previous experience in a similar administrative or customer-facing role Familiarity with warehouse operations or logistics

Why Join Vectis?

Be part of a supportive and friendly team Take on a role that offers variety Make a meaningful impact in a company that values its people Enjoy a workplace where your contributions are recognised and appreciated
Job Type: Full-time

Pay: 23,000.00-25,000.00 per year

Benefits:

Free parking On-site parking
Work Location: In person