Job Description

Provide an efficient service for the reception of patients and their relatives and aid the smooth running of the pre-assessment department, assisting the clinical staff with non-clinical duties.



Providing support for clerical and administrative duties to the department and dealing with patient enquiries.



Provide an effective and efficient service for the reception of patients into the Pre-assessment department. Deal with enquiries from patients and relatives, medical staff and the general public.

Accurately record patients' details and enter on the Patient Administration System as necessary and amend accordingly.

Ensure all patient admissions and discharges are recorded accurately on PAS in a timely manner.

Prioritise patient appointments; ensuring patients do not breach the 18 week pathway or the 2 week pathway.

Ensure all data is completed in a timely manner.

Cancel appointments as required.

Liaise with IT department over problems with hardware / software.

Plan and organise workload, using initiative to prioritise tasks.

Recognise legality of patient documentation and maintain patient confidentiality at all times.

Locate patients' hospital notes by use of the case note system. Request or retrieve hospital notes as required. Track medical case notes.

Monitor and maintain stationery stock levels.

Make clinic appointments for patients and advise them accordingly.

Facilitate clinics held within the pre-assessment department; ensuring patients are booked in and out in a timely manner.

Liaise with ambulance control to arrange transport, advising patients accordingly.

Provide non-clinical advice to patients and relatives.

Assist in the management of the reception waiting are, keeping the area tidy.

Comply with infection prevention and control procedures at all time.



At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.



Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':



Being a clinically led organisation



Quality and safety at the heart of our Trust



A positive patient experience every time



A great place to work



Managing our money well



As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.



Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.



Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.



CERTIFICATE OF SPONSORSHIP



Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).



If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.



Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.



The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check:

21.50 + Administration cost of 5.90 = 27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check:

49.50 + administration cost of 5.90 = 55.40. Deducted from salary over a 4 month period or a one-off payment



NCIC can offer successful future employees the following benefits:



27-day holiday scheme rising to 33 after 10 years



Flexible working Scheme



NHS Discounts*



Salary Sacrifice schemes including lease cars and Cycle to Work*



Excellent opportunities for development*



Competitive NHS Pension scheme



Vivup is a free, confidential counselling and information service to assist with personal or work-related problems



Subject to eligibility

Important Information



Please ensure that you document evidence of meeting all the essential criteria in the supporting information.



If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.



Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.