Job Description

About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
The Role
Our clients are at the heart of everything we do. Whether it's over the phone or online, we aim to go beyond our clients' expectations by offering them a first-class experience.


Our New Client Team (NCT) is the first point of contact in the client's journey and are therefore an incredibly important part of the firm. In this role, you will be responsible for providing support with administration tasks as well as report checking and quality control.


You will be joining a team of 6 administrators within the larger NCT team, working together to ensure all client matters have a seamless transition between the New Client Team and other departments of the firm.

Responsibilities

Assisting with any queries/requests. Inputting all details into our computerised case management system. Creating computerised files & generating legal documents correctly and quickly on a large number of files. Accurate proof reading, checking & quality control of live files for hand over. Setting up accounts for Enquiries/Litigation assistants to complete their processes. Dealing with external client correspondence. Establishing written contact with clients who are unable to speak with us on the phone. Accurately recording all correspondence Administration support, such as typing, printing, filing, photocopying. Communicating with our external associates Occasional reception duties Other ad hoc duties as required.

Person Specification

Admin experience is a must, ideally within a law firm or other professional services. You must have excellent attention to detail; as a law firm we need things right every time. You must be confident in handling large amounts of information accurately. You will be working with various IT systems so strong IT skills are required and must be able to accurately follow processes. Communication skills are important too, as you will be dealing with a range of different people. As this role is supporting others, we are looking for someone who works well in a team and is happy to get stuck into tasks. You will have GCSE Maths and English at Grade C or above. A NVQ or qualification in business administration would be desirable.

Salary & Hours

Salary of 21,156.20 - 25,695.54 dependent on age Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits

Hybrid Working

3/2 hybrid working pattern after probation.

23 Days Holiday

Rising to 26 days, plus bank/public holidays.

Extra Holidays

3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health

Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.

Looking After Your Well-being

24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance

Active social committee with generous departmental and firm-wide social budget.