Job Description

Previous applicants need not apply



Full Time / Part time hours available (this will be candidate dependent and discussed at interview)



An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS / IPASS / BLIS Services , in the role of an Administration Officer . The post is on a perm anent band 3 contract, based at our Finchampstead clinic, just outside of Wokingham. We are currently offering flexible home and office working. We are looking for someone who is approachable, with a warm personality, and great people skills to join our team.



The MSK CSS / IPASS / BLIS Administration Team, prides itself on the continuous support we provide to our clinical staff . Good and effective teamwork throughout is a vital part of what encompasses our community services.



The team of administration officers are led and supported by Administration Manager s and Administration Lead Officers. The team consists of Service Managers, Advanced Physiotherapy Practitioners, service leads, clinical / counselling psychologists and other healthcare professionals, including medical consultants .



To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process



To use and support with a variety of digital & electronic applications system s - inc W ebex , our flexible telephone system.



To be an accessible and central point of contact for service users, including patients and GP's



Take responsibility for assigning caseloads / task management



Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries .



Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

Caring for and about you is our top priority



Committed to providing good quality, safe services



Working Together with you to develop innovative solutions



Your wellbeing is important to us. Some of the benefits of working for us include:



Flexible working options to support work-life balance



27 days' annual leave rising with service + opportunity to buy and sell



Generous NHS pension scheme



Excellent learning and career development opportunities



'Cycle to Work' and car leasing scheme including electric vehicles



Access to a range of wellbeing tools and services



Discounts at hundreds of popular retailers and restaurants



Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality



Generous maternity, paternity, adoption and special leave



Free parking across Trust sites

The?"must haves" for you to be considered for this role:

Ability to work well within a team



Excellent communication skills



Multitask and provide admin support across different areas within our 3 services



Show flexibility, compassion and understanding to develop our services and better the patient experience.



For further information about the role, please see attached job description and person specification.



We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.



We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.



We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to contact: Gemma Myers (Administration Manager Mon -Thurs) on Gemma.Myers@berkshire.nhs.uk, who'll be delighted to help.



Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.