Job Description

An exciting opportunity has arisen for an individual to join the Ferndene in-patients Administrative Team within the Specialist Care Group CBU.



Ferndene Hospital is part of the CNTW Trust's provision of Children and Young Peoples Inpatient Services. These are commonly referred to as Tier 4 services. They include a broad range of assessment, treatment and ongoing support services to children and young people with a range of mental health problem, learning disabilities, autism and eating disorders.



This role will be part of the wider admin team. As a Band 3 Administration Officer the post holder will provide secretarial support to the Ward Managers and the wider team. They will also work closely with the medical secretaries to ensure all aspects of this role are met.



The post holder will be able to meet/demonstrate the following



Demonstrate extensive experience of providing secretarial support to the ward and wider team



Have a good understanding of the complex needs of the in-patients



Demonstrate excellent organisational skills and experience of establishing, managing and maintaining admin systems



Organise own workload on a daily basis, able to work under pressure meet deadlines, use your own initiative and be self-motivated



Attention to detail and a high standard of written communication



Make arrangements for visits, meetings etc, to ensure the smooth running of the service



Confident and competent in administration tasks including experience of minute taking in real time, typing skills and reaching deadlines



Ability to use the stock ordering system and maintaining accurate record keeping



Experience working with software packages including Microsoft Word, Excel, Outlook, Microsoft Teams and Patient Information Systems (e.g. RiO)



Demonstrate the Trust's Vision and Values in every aspect of their practice and actively build working relationships with others



Demonstrate excellent interpersonal and communication skills, dealing with patients, carers and professionals, in some cases where there are barriers to communication or understanding



Willingness to undertake relevant mandatory training



Take personal responsibility for making things happen



We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.



NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.



Please find attached job description for full details.

Advertising date :

21 st October 2025

Closing date :

4 th November 2025



We welcome your application.



Please note - this vacancy may close early once a suitable number of applications are received.