Job Description

West Essex Community Health Administration Service have an exciting opportunity to join in seconded role as Band 3 Administration officer / Receptionist Adult Community Mental Health Team based in Stansted



We are looking for an experienced candidate with an excellent level of administration, interpersonal and organisational skills. You will also need to be computer literate with experience of MS Word and Excel and will be given full training on PARIS as well as other internal systems. PARIS experience would be an advantage.



We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include telephone calls from patients.



Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.



You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.



To work as a member of the Adminsitration service ensuring that a high quality and efficient service is provided at all times.



Patient data management on SystmOne



Maintain smooth running of the office, including stationery audits



Telephone support, receiving and making calls to patients including making appointments on SystmOne and general queries relating to appointments



To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust's localities.



The Administration Officer will ensure the timely and accurate recording of all activity across services using trust information systems.



The post holder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.



Valuing you. Recognising your dedication. At EPUT, we look after you.



Receive supervision and support to help you fulfil your potential.

Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.

If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.

We run recognition awards to recognise staff's hard work and dedication.



Benefits



27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.

Excellent pension of up to14.5% of your pensionable pay.

Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.

8K relocation package if you move to Essex to join us

Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.



Work that wraps around your needs

Work bank:

You can use the opportunity to supplement your income and develop your skills by working bank shifts.

Flexible working:

available from day one for most roles.

Job share:

Applications for job shares are welcomed.



Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff.



To be skilled and experienced in the full range of administrative work practices, software programmes and specialised functional terms , additional training will be provided



To be proficient with the knowledge of Patient Records management supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis.



To operate the Trusts central telephony systems.



To ensure all referrals are actioned and processed in a timely manner.



Incoming phone calls are answered and dealt with to minimise waiting times.



Flexible with regards to covering across Rochford Hospital and Kingsley centre, as and when required. Notice will be provided in advance.