Job Description

Title:

Admin Agent

Location:

Sheffield

Reports to:

Admin Supervisor

Hours:

37.5 hours per week

(Mon-Sun 8.00am to 8.00pm shifts)

About Us

My Finance Club launched in 2017 as a new entrant to the on-line consumer credit market. Fully compliant and a licensed U.K. based finance company with fantastic opportunities, we have challenging growth plans both in the UK and abroad for small, short term loan products.

This is a dynamic, exciting, and innovative work environment with excellent potential for career progression as we grow. We believe in building the right team from the very beginning of our business, where we will reward loyalty, hard work, and commitment.

This is a career choice to be a part of something new and exciting.

Summary of Position

This is unrivalled opportunity to join a vibrant team as an Admin Agent. You need to be able to demonstrate a good understanding of the administration aspect of a lending business.

You will be working on customer complaints, debt management/IVA accounts, banking, remittance, and various back-office tasks assigned to the team. The ideal agent will be able to focus on tasks requiring a high level of attention to detail, working within strict timeframes and regulations.

You will be flexible in your approach and enjoy working in a challenging, fast-moving environment with a desire to resolve queries quickly and efficiently.

Duties & Responsibilities

Deal competently and efficiently with high workload including debt management & IVAs. Dealing with all other administration required. Support to the team manager and colleagues as required. Attend team meetings providing productive and proactive suggestions. Operate in line with all FCA and other key finance industry regulations and laws. Take ownership for personal development objectives.

Skills & Experience Required

The ability to work well in a team environment. Comfortable at working to both team and individual targets in a fast-paced environment. Experience within a contact centre/call centre environment. Efficient, organised and works well under pressure or time constraints. Must have worked within the Financial Services sector and understands relevant regulatory requirements. Understanding of assessing affordability, for example using income & expenditure forms. Excellent Customer Service skills showing confidence in Customer interaction. Basic user level in Microsoft products such as Outlook, Word, Excel, PowerPoint and maths.
Note: The above job description is a general outline of the typical duties and responsibilities associated with the role of an Admin Agent. It may vary depending on the specific requirements of the organisation.

Benefits & Package

Salary:

26,500 pa. starting salary, reviewed annually

Pension:

Workplace pension

Holiday:

20 days holiday per year plus bank holidays

Bonus:

Annual bonus related to company and personal performance

Probation:

3 months

Sick leave:

Statutory sick pay applies
Job Types: Full-time, Permanent

Pay: From 26,500.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme Store discount
Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?
Work Location: In person